Alex James
Widnes,Cheshire
Summary
Skilled professional specializing in problem solving, communication, and public relations. Exhibits calmness under pressure and resourcefulness, ensuring quality assurance in all tasks. Proficient in Microsoft Office and accounting, with a strong commitment to excellence in every endeavour.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Financial Services Agent
Argos Head Office
Widnes, Cheshire
2022.02 - 2026.05
- Break down accounts to track balances and resolve discrepancies quickly.
- Handle complaints by listening, checking facts, and logging outcomes for follow-up.
- Refer fraud cases for investigation while supporting late fee refund reviews.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Engaged with potentially vulnerable customers in line with CWVC guidelines
- Helped test deploy AWS onto work floor after system change
Warehouse Operative
Amazon
Great Sankey, Burtonwood, Warrington
2021.08 - 2022.01
- Stow items carefully in assigned locations to keep aisles clear.
- Load carts efficiently to support smooth warehouse flow and picking.
- Maintain pods by checking fittings and preparing units for next dispatch.
- Pick orders accurately by following labels and maintaining correct SKU order.
- Pack orders securely using protective materials to prevent transit damage.
- Managed disposal of waste materials, maintained clean working environment.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Reduced damages with careful handling and storage of fragile items.
Customer Service Advisor
Argos Head Office
Widnes, Cheshire
2019.08 - 2021.08
- Received multi-skill training for IT and PC operations support tasks.
- Handled high volume of calls daily for faster issue resolution.
- Processed failed deliveries by rebooking and arranging updated collection times.
- Handled general GDPR processing and logged compliant customer data requests.
- Answered customer and stock queries using systems and approved scripts.
- Provided technical support and resolved basic IT and hardware issues.
- Logged complaints accurately and updated case notes for follow-up.
- Produced aftersales reports summarising outcomes, actions, and next steps.
Sales Assistant
The Works
Widnes, Cheshire
2018.06 - 2019.08
- Processed till operations and recorded refunds and exchanges accurately.
- Picked click and collect orders and prepared items for easy handover.
- Arranged display stands and followed restocking routines daily.
- Managed stock room organisation and maintained correct inventory locations.
- Handled cash payments, counting floats and keeping records up to date.
- Locked premises securely after shifts and completed end-of-day checks.
- Provided general customer service and handled enquiries promptly throughout busy periods.
Sales Assistant
GAME
Widnes, Cheshire
2017.09 - 2018.01
- Process cash handling and operate tills for accurate payments.
- Greet customers and deliver day-to-day customer service support.
- Answer phone calls promptly to help with product and store queries.
- Rotate stock and replenish shelves to maintain availability.
- Arrange in-store displays to keep sections organised and engaging.
- Test electronic equipment and devices to confirm working order.
Sales Assistant: Eurogarages Farnworth
Shell
Widnes, Cheshire
2017.04 - 2017.06
- Operate night shift alone until shift end time each morning.
- Stock cigarettes and replenish other 18+ products across shop areas.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Dispense fuel and maintain smooth service for arriving customers.
- Handle cash transactions accurately and follow till procedures at close.
- Keep shop fully stocked throughout shifts to avoid empty shelves.
- Clean floors, pumps, and coffee machine every night.
Sales Assistant
CeX Widnes
Widnes, Lancashire
2016.12 - 2017.03
- Processed cash transactions and operated till during shifts.
- Greeted customers and asked what item needed locating.
- Answered customer concerns and advised on products when needed.
Retail Assistant
TJ Hughes
Widnes, Cheshire
2015.11 - 2016.01
- Welcomed customers and provided information on stock availability, items, and sizes.
- Helped customers find products on shop floor and locate sections.
- Answered phone calls and provided helpful guidance on product availability.
- Handled cash transactions and operated till, ensuring accurate payments and receipts.
- Delivered tannoy announcements to inform customers of promotions, updates, and store directions.
- Replenished stock and placed new deliveries onto shop shelves.
- Arranged stock displays to maintain tidy layouts and attractive presentation.
- Checked stockroom availability by locating items for customer requests.
Education
High school - n/a
College Jean Monnet
Broons, France 2009.09 - 2010.07
High school - GSCE
Saints Peter and Paul Catholic College
Widnes 2010.09 - 2013.07
College - BTEC Art and Design
Cronton Sixth Form College
Widnes 2013.09 - 2016.07
Skills
- Financial analysis
- Client relationship management
- Accounting
- Quality assurance
- Microsoft Office
- Problem solving
- Resourcefulness
- Calm under pressure
- Communication skills
Languages
French
Upper intermediate
Affiliations
- Miniature Painting
- Digital Drawing
Timeline
Financial Services Agent
Argos Head Office
2022.02 - 2026.05
Warehouse Operative
Amazon
2021.08 - 2022.01
Customer Service Advisor
Argos Head Office
2019.08 - 2021.08
Sales Assistant
The Works
2018.06 - 2019.08
Sales Assistant
GAME
2017.09 - 2018.01
Sales Assistant: Eurogarages Farnworth
Shell
2017.04 - 2017.06
Sales Assistant
CeX Widnes
2016.12 - 2017.03
Retail Assistant
TJ Hughes
2015.11 - 2016.01
College - BTEC Art and Design
Cronton Sixth Form College
2013.09 - 2016.07
High school - GSCE
Saints Peter and Paul Catholic College
2010.09 - 2013.07
High school - n/a
College Jean Monnet
2009.09 - 2010.07