My hobbies and interests include;
Coffee and Travel because it keep me social
Hosting Warhammer events at my house
Gaming for down time
Alex Holman
Swindon,Wiltshire
Summary
I'm Alex, I am a highly driven Deputy manager looking to expand my skill in sales, I have up to 4 years in this sector and am looking to continue to grow.
I maintain that I have a high customer facing satisfaction level which has gotten me this far and I intent to continue too bring this skill with me to my next job.
I have experience in managing teams and individuals where needed and I will always welcome constructive criticism where and when needed.
I will also continue a positive work attitude and ethic, I am very level headed and easy to get on with too. I am a passionate person in everything I do from my hobbies to career.
Overview
5
5
years of professional experience
Work History
Deputy Manager
poltronesofa
Swindon, Wiltshire
12.2022 - Current
- Managed daily operations, delegating tasks to team members to enhance overall team productivity and operational efficiency.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Monitored staff performance and developed improvement plans.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Resolved customer complaints with professionalism, ensuring high levels of customer satisfaction.
- Fostered a positive, professional working environment, contributing to improved staff morale and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Sous Chef
Daikoku Ramen (Tomari-Gi)
Stroud, Gloucestershire
08.2022 - 11.2022
- Supervised all kitchen food preparation, operating in a demanding, high-volume environment.
- Led team of junior chefs, training and guiding them to enhance skills and promote a collaborative work environment.
- Monitored food quality, reviewing plating and presentation to maintain the highest quality standards.
- Collaborated with the Head Chef to refine and update the menu, keeping offerings fresh and aligned with current culinary trends.
- Assisted head chefs in developing creative and innovative menus for starters, mains, desserts and sides.
- Managed supply orders to maintain adequate inventory levels for efficient service. based on expected demand to keep stock within optimum levels.
- Received deliveries and assisted with proper storage and stock rotation to reduce spoilage.
- Plated food according to restaurant's artistic guidelines for an attractive presentation.
Assistant Manager
Krispy Kreme
Swindon, Wiltshire
08.2021 - 08.2022
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Worked with team members to meet and exceed sales targets.
- When starting krispy kreme I started as a salesperson, I was at this status for around 3 months. I then moved up to assistant manager for the remainder of my time there.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
Education
Diploma of Higher Education - Games Design
CG Spectrum
Swindon01-2021
Skills
- Sales Managment
- Customer Service
- Team Leadership
- Operational efficiency
- Inventory management
- Quality control
- Client relationship management
- Employee development
- Team engagement
- Problem solving
- Conflict resolution
- Time management
Interests
Timeline
Deputy Manager
poltronesofa
12.2022 - Current
Sous Chef
Daikoku Ramen (Tomari-Gi)
08.2022 - 11.2022
Assistant Manager
Krispy Kreme
08.2021 - 08.2022
Diploma of Higher Education - Games Design
CG Spectrum