Alex Harris
Widnes,United Kingdom
Summary
Experienced professional with a strong background in call centre operations and customer service. Demonstrates exceptional written and verbal communication skills, empathetic communication, and effective complaint handling. Proven ability to build rapport with clients, generate new business, and track KPIs efficiently. Adept at managing time effectively while maintaining extensive product knowledge to enhance customer satisfaction. Career goal includes leveraging expertise to drive customer service excellence and contribute to organisational success.
Overview
26
26
years of professional experience
Work history
Business Retention Adviser
Virgin Media O2
09.2004 - 09.2024
- As a consumer customer service representative, I handled inbound calls, assisting customers with billing, delivery, technical issues, and service inquiries related to their mobile phone contracts
- I then transitioned into consumer retention, and eventually, business retention, which entailed both inbound and outbound calls to build relationships with customers
- In these roles, my primary objectives were to prevent customer churn, as well as uncover business needs and provide O2 solutions to help grow accounts through the offering of additional services
- Built and carefully managed loyal, profitable client bases.
Sales Advisor
Powerhouse
08.2001 - 08.2004
- As a full-time salesperson at Powerhouse, my key responsibilities were to effectively sell and demonstrate products and services to customers, identify their requirements, and ensure their needs were met at all times
- I had to achieve the set targets and deadlines, as well as stay up-to-date on all new product launches and promotions available to customers
Sales Assistant
Dixons
09.1998 - 08.2001
- As a sales representative, I assisted customers by clearly explaining the features and benefits of the electrical products they were interested in purchasing
- To meet my key performance indicators, I had to achieve sales targets and offer additional services, such as insurance and complementary essentials
Work Experience
Cray's Electrical Store
06.1993
- During my secondary school years, I gained 2 weeks of work experience at my uncle's shop in Magull
- My duties included opening and closing the store, serving customers on a daily basis, and providing advice on electrical products
Education
GCSEs - English, English Literature, Art and Design, Business Studies, Mathematics, History, Science, French
St Chads Comprehensive School
Runcorn, Halton 09/1991 - 09/1995
CORE Qualified - undefined
Dixons
NVQ Level 2 - Retail Operations
Powerhouse
Skills
- Written and verbal communication skills
- Complaint handling
- Call centre experience
- Rapport building
- Empathetic communication
- Time efficiency
- New business generation
- KPI tracking
- Product knowledge
- Customer service skills
Timeline
Business Retention Adviser
Virgin Media O2
09.2004 - 09.2024
Sales Advisor
Powerhouse
08.2001 - 08.2004
Sales Assistant
Dixons
09.1998 - 08.2001
Work Experience
Cray's Electrical Store
06.1993
CORE Qualified - undefined
Dixons
NVQ Level 2 - Retail Operations
Powerhouse
GCSEs - English, English Literature, Art and Design, Business Studies, Mathematics, History, Science, French
St Chads Comprehensive School
09/1991 - 09/1995
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