Alex Hamill

Key Responsibilities

• Create sales strategies and plans that align with business goals
• Support Regional Sales Team to sell and deliver variety of services in B2B and B2C markets
• Provide detailed KPI's and analysis to company directors regarding regional sales results.
• Take dull ownership and accountability of Regional P&L, achieving revenue growth and positive gross profit stream
• Conduct bid analysis and deal execution at board level, ensuring contracts are renewed at best rate.
• Support Regional operation to ensure successful measures are in place to run within budget costs
• Coach and develop new members of Regional Sales & Key account management team

Key Achievements

• Successfully negotiated contract with Regions top 4 Major customers, securing 18 months revenue of £1.7million,
• Increased Regional customer base by 20% in 6 month period, generating and additional £600k new business revenue.
• Developed proposal which secured £120k worth of new business revenue from 1 customer
• Successfully retained 97% of Regional revenue from existing customer portfolio

Key Responsibilities

• Drive business growth within specified sales territories through strategic and tactical solution implementation.
• Communicate new products and services to drive customer interest and boost sales.
• Build and develop constructive relationships with clients to increase account spending and loyalty.
• Highlight growth opportunities within current client accounts and campaigns to increase revenue.
• Lead client negotiations and supply contracts to achieve cost-effective outcomes.

Key Achievements

• Successfully managed and retained portfolio of over 50 customers including 9 of Regions 'Major' Customers.
• Increased overall Regional portfolio profit 25% with additional revenue of £250k
• Delivered and maintained and overall Regional service standard of 97%
• Negotiated new contract with Major account, resulting in 1% increase in annual revenue and 5% increase in profit margins.

Key Responsibilities

• Managed strong customer portfolio worth £50 million + per annum
• Successfully selling to diverse cross sector ranger of products and services to major E-Commerce & retail customer Customers
• Make commercial decisions and recommendations to improve clients overall profile
• Cultivating and strengthening lasting client relationships in order to effectively and concurrently manage large number of clients and business opportunities
• Ensuring provision of reliable account manager support and guidance to key clients to upsell products, and inspire consistent achievement of targets
• Compiled and distributed weekly analytic reports followed up with monthly face to face client meetings
• Effectively managed & negotiated customer pricing

Key Achievements

• Increased portfolio revenue by £1.25m by successfully identifying credible domestic and international business opportunities to support client
• Successfully achieved “Millionaire Club” status for year end by generating £1.25m new business revenue
• Generated New Business revenue from January of £35k roll on per week
• Delivered Key Account Manager performance presentation to SLT, highlighting main areas of achievement, and continued measures
• Successfully promoted internally to Key Account Manager position within first 8 months
• Achieved retention of 98% existing customer revenue
• Strong performance & growth of 25% amongst several high-net-worth clients

Key Responsibilities

• Strengthen and develop credible relationships with brand new portfolio of clients
• Set clear plan & goals for each account to maximise customer revenue
• Managed portfolio of 120 accounts, totalling in £300k weekly revenue
• Support clients with product & service queries. Offered key solutions to encourage revenue growth and the achievement of set targets & KPI's
• Attend quarterly client meetings to discuss analytics data, overall service stats, and provide customer feedback on key development areas

Key Achievements

• Successfully acquired 'upsell' review of £426k within 6 months
• Deployed new USPs/Benefits to clients, to retain strong, lasting partnerships
• Implemented multiple resources, and face to face meetings to establish strong partnership which in turn, grew company revenue by £150k from customer “buy-in”

• Designed and delivered strong, credible USP presentation, for acquisition of 2 High Net worth PLC
• Delivered increase in overall account growth by 50%, in 6 months
• Managed team of 4 Account Managers to develop key skills & and knowledge required for new account acquisition
• Achieved account growth in region by 100%, by implementing new slicker end to end process' which has been successful in acquiring new accounts
• Reducing overall lead time from 42 to 28 days, in line with Stakeholder deadlines
• Ring-fencing business by site and allocating to specific advisors to ensure control and consistency is delivered
• Increased 50% Key company accounts within 6 months
• Delivered high standard of service and worked within tight timescales to deliver Key Stakeholder ½ year revenue target
• Boosted overall Region revenue in 6 months by 22%
• Supporting integration of placed consultants within client businesses
• Building knowledge of external market to support sales strategy
• Successful retention of 98% of existing customer revenue

• Acquired new business accounts through transferring expertise from Key account manager to business development skills, resulting increasing new customer sales and extending key stakeholder to business portfolio
• Foster and maintain robust professional relationships with clients through providing bespoke care and advice
• Oversee and maintain strict client confidentiality, GDPR, and anti-money laundering in adherence to FCA regulatory requirements
• Build and sustain strengthen relationships with lenders and key stakeholders, while assisting in smooth-running property purchase proceedings
• Established one regional account comprised of 13 sites
• Successfully attained £200K sales target within eight months
• Accomplished company KPI's targets by directing and providing exceptional support to account managers / assistants
• Effective Account Management of high-profile clients within customer focused and financial services environment
• Attendance at industry and networking events
• Demonstrated understanding of clients' needs to build sustainable relationships

• Led and enhanced two regional accounts in 12-month period by closely coordinating with senior management and sales staff on site
• Provided excellent customer service, delivered impeccable industry knowledge, and drove acquisition of new accounts to secure new and existing business
• Managed and participated in business expansion through completing work professionally and correctly
• Achieved 50% annual sales target
• Utilising all opportunities
• Constant interaction with Key stakeholders, and delivering exceptional service standards to ensure client ½ and year end targets where met
• Increased 25% key company accounts within 12 months
• Optimised maximum revenue by operating in pressured situations and meeting yearly deadlines for key stakeholders
• Boosted £630K company profit in first year with account and increase 200% in revenue as compare to previous year.

• Tracked and recognised new commercial approaches for consistently generating profitability, while leading and maintaining portfolio of high-net-worth clients
• Organised and presented monthly sales meetings with Key stakeholders to enhance decision- making
• Gained comprehensive industry knowledge and maintained professional qualifications
• Prepared and presented Weekly productivity reports to senior management
• Attained significant growth of business across Scotland by directing and collaborating with teams
• Exhibited effective managerial skills to foster / maintain client relationships with large corporate accounts worth £1M
• Proactively offering support, acting as mentor and offered ongoing support to newer additions of management team.

• Recognised clients' needs and preferences by delivering marketing guidance and securing deals
• Provided effective and exceptional assistance to clients during their purchase
• Prepared documents and delivered to clients with brief detail on product recommendation
• Accomplished clients' needs and requirements by leading in fast paced environment
• Successfully attained £100k sales target in 12 months, by managing prospect pipeline, and converting new and existing leads
• Accomplished company KPI's targets by directing and providing exceptional support

• Administered and incorporated outputs from Business metrics by identifying trends and execution of key actions
• Enhanced workforce efficiency by providing academies training to employees
• Tracked and recognised training needs within department by leading and coordinating team managers
• Directed performance management policies to ensure efficiency and consistency in performance
• Ensured accomplishment of half yearly incentive schemes by managing performance metrics
• Successfully supported highest levels of customer service standards by utilising ‘voice of customer'
• Achieved risk and compliance measures by coordinating FCA strategies for driving right consumer outcomes
• Additional Experience
• Worked alongside Mortgage Advisor/ Complex Complaints Handlers
• Planned training schedules, prepared materials and booked necessary rooms and facilities.
• Increased overall agent productivity by 35%

• Maintained 99% client satisfaction score by providing exceptional level of customer service at all stages of mortgage loan process.
• Trained and mentored 5 trainee advisors to consistently achieve their annual sales targets by up to 97%.
• Built outstanding relationships with clients through bespoke care and advice, communicated clearly and effectively.
• Drove culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.

• Retained customers with multi-channel engagement strategy.
• Anticipated clients' existing and future needs, implementing solutions to meet requirements.
• Advised customers on product upgrades and rollouts.
• Represented company at industry events and conferences.
• Developed pipeline of prospective clients.
• Converted leads with consultative sales approach.
• Opened 300 new bank accounts over 12 month period.