Alex Hames
Ringmer,East Sussex
Summary
A well-presented, self-motivated and hardworking individual with over 20 years' experience in customer-focused roles, including management and general management positions. Also brings 4 years' experience as an Operations Manager within a storage and relocations company, gaining valuable knowledge of operational planning, team leadership, logistics, customer care and meeting business targets.
Highly committed to delivering first-class customer service and maintaining excellent standards at all times. Experienced in leading and supporting teams, encouraging individual development and leading by example.
Confident working independently or as part of a team, with a strong ability to meet targets, work thoroughly and maintain a keen eye for detail. Persistent, determined and reliable, with a full clean driving licence.
Overview
14
14
years of professional experience
Work history
Operations Manager
Cube Self Storage
Ucfield, East Sussex
2022.08 - Current
- Managing relocation operations to ensure a smooth and efficient service.
- Coordinating large projects involving individual and multiple clients to ensure successful delivery.
- Liaising with domestic and commercial clients to arrange deliveries, collections and ongoing relocation needs.
- Managing and supporting staff, organising daily workloads and leading by example.
- Preparing and processing monthly invoices for domestic and commercial clients.
- Handling customer concerns professionally and working to resolve issues quickly and effectively.
- Working under pressure in a busy, customer-focused environment while maintaining strong attention to detail.
- Overseeing the day-to-day running of multiple storage sites.
- Acting as front of house and first point of contact for the general public and commercial clients.
- Dealing with customer enquiries, bookings, contracts and general everyday procedures.
- Updating and maintaining a CRM system, ensuring customer records, enquiries, bookings and follow-up actions are accurate and up to date.
- Maintaining high site standards, including cleanliness, presentation, security and organisation across several facilities.
- Monitoring health and safety procedures and ensuring compliance across all sites.
- Supporting sales opportunities, meeting operational targets and helping drive business performance.
- Managing and running a crate hire company, including organising hire requirements, customer orders and daily operations.
- Coordinating crate hire deliveries, mainly across the South East, with some national deliveries.
- Liaising with domestic and commercial clients to arrange deliveries, collections and ongoing hire needs.
- Updating customer records, hire details, delivery information and follow-up actions accurately.
- Supporting sales opportunities, meeting operational targets and helping drive business performance.
Manager, General Manager
The Pelham Arms
Lewes, East Sussex
2014.09 - 2022.02
- Delivered business strategy to drive revenue and operational efficiencies.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Managed full recruitment for front-of-house and back-of-house staffing needs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Tracked KPIs to drive profitability and target delivery.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Led team changes and organisational restructures to boost productivity.
- Enhanced operational efficiency through responsible budget management.
- Reduced payroll costs with careful resource allocation and scheduling.
- Managed accurate wage handling and maintained company bank account records.
FOH Manager
Madebrook Carvery
Telford, Shropshire
2012.09 - 2014.08
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Daily, weekly and monthly cash reconciliation
Education
GNVQ Level 3 - Business - Merit
Thomas Telford College
Telford /1996 - /1998
GCSEs - Maths C English lit C English lang C Art C
Ellesmere College
Ellesmere, Shropshire /1993 - /1996
Skills
- Exceptional interpersonal communication
- Timeline management
- Deadline-oriented
- Strategies and goals
- Organised and efficient
- Customer rapport
- Team standards
- Customer service
Affiliations
- •family life •photography • cycling •running •fitness •gardening • reading
References
Andrew Mellor - Owner of The Pelham Arms & Abyss Brewing LTD mister.mellor@gmail.com
07919 445345
Nick Whitfield - CEO and Director of Children's Service nick.gpj.whitfield@icloud.com 07545162515
Timeline
Operations Manager
Cube Self Storage
2022.08 - Current
Manager, General Manager
The Pelham Arms
2014.09 - 2022.02
FOH Manager
Madebrook Carvery
2012.09 - 2014.08
GCSEs - Maths C English lit C English lang C Art C
Ellesmere College
/1993 - /1996
GNVQ Level 3 - Business - Merit
Thomas Telford College
/1996 - /1998