Alex Hall

• Contacted satisfied customers to offer additional services.
• Helped resolve client problems quickly with a high level of customer service and ensuring highest possible client retention.
• Built lasting relationships with clients through customer service interactions.
• Objection handling - pointing customers in the right direction from COI to AMC. Selling our services and products to the client, to avoid loss of client interest.
• Directing customers to the appropriate third party companies to deal with their specific needs
• Worked in a faced paced environment proving excellent communication skills and time management
• I thrive working in a team but also work well independently using my own initiative
• Taking inbound calls and converting hire, repair and recovery needs - also next steps to meet customer expectations e.g personal injury, loss of earnings, additional claims.
• Making the customers journey as stress free and comfortable as possible
• Extracting relevant information to convert any potential opportunities to sell services

• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Completed work following safety rules for best working practices.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Assisted with loading and unloading of vehicles manually and using machines.
• Maintained and cleaned warehouse equipment following set procedures.
• Carried out stock control and maintained quality standards high for audits.

Consulted with clients to better understand garden needs, vision and requirements. Kept trees, grass, hedges, borders and plants looking presentable and visually attractive by conducting ground and maintenance work.

Mowed and maintained grass edges and borders in line with customers demands.

Liaised with the head gardener before each shift to gather information on the job in hand and also manage customers expectations.

Kept areas safe and hazard free.

Used a wide range of tools, horticultural machinery and powered hand tools to complete garden projects.