Alex Fraser

• Lead the day-to-day operations of a six-court indoor padel facility, overseeing staff, customer experience, health & safety and commercial performance.
• Manage club KPIs including occupancy, revenue, academy growth, retail performance and member retention.
• Analysed monthly P&L reports to identify performance trends, implement action plans and improve commercial results.
• Introduced new academy pricing and programme structures while maintaining strong participation levels.
• Increased retail engagement through racket demo days, product promotions and equipment sales initiatives.
• Managed a multi-disciplinary team, maintaining high operational standards that contributed to an excellent club audit and consistently positive customer feedback.
• Helped build one of the strongest padel communities in Manchester through innovative programming and exceptional member engagement.

• Managed the daily operations of a premium boutique padel club, ensuring consistently high standards across customer service, facility management and team performance.
• Planned and delivered tournaments, leagues, coaching programmes and social events that increased participation and strengthened member retention.
• Developed and implemented new operational systems that improved efficiency across bookings, academies, waiting lists and racket demo management.
• Managed corporate bookings, private events and venue hire opportunities to maximise revenue.
• Worked closely with coaches to grow academy participation and optimise court utilisation.
• Built strong relationships with members, creating an inclusive community that encouraged repeat visits and long-term loyalty.

• Used Stripe to administer financial transactions at reception, including membership payments, retail sales, and reconciliation of daily takings.

• Manage all academy training programmes, at times managing 10 simultaneously equating to an additional £3500-£4000 in monthly revenue.

• Handle booking enquiries, cancellations, and on occasion aid invoices sent for unpaid events through Xero.

• Support the running of club events, tournaments, and social activities, coordinating logistics and ensuring an excellent member experience.

• Designed and implemented tailored Excel tracking systems to streamline key operational processes, including monitoring demo racket usage and payments, as well as managing extensive