Alex Dunford
Rhoose,Vale of Glamorgan
Summary
An experienced and dynamic and results-driven Product Owner in leading cross-functional teams and driving product development from conception to delivery. Proven track record of delivering innovative solutions that meet customer needs and drive business growth. Seeking to leverage skills and expertise in a challenging Product Owner or Product Management role.
Overview
11
11
years of professional experience
2006
2006
years of post-secondary education
Work History
PRODUCT OWNER/MANAGER (DSP - DIGITAL SAVINGS PLATFORM)
Hodge Bank
Cardiff, Wales
04.2021 - Current
- Creating and refining long-term strategic product plans to achieve the company's objectives and mission
- Identifying potential risks and developing strategies to mitigate them, ensuring the product's long-term sustainability
- Identifying and cultivating strategic partnerships with other company's to leverage resources, expand market reach and drive growth
- Led the product development lifecycle from ideation to release, collaborating with stakeholders to define product vision, roadmap, and strategy
- Prioritized and managed the product backlog, ensuring alignment with business goals and customer needs
- Facilitated communication between development teams, designers, and stakeholders to ensure a clear understanding of requirements and expectations
- Conducted market research and competitor analysis to identify opportunities for product enhancements and differentiation
- Defined and tracked key performance indicators (KPIs) to measure product success and drive continuous improvement
- Implemented Agile methodologies such as Scrum or Kanban to optimize product development processes and increase team productivity.
- Championed customer experience throughout product development process.
PRODUCT OWNER (DOL - DEPOSITS ONLINE)
Hodge Bank
Cardiff, Wales
04.2016 - Current
- Delivered Hodge's first ever digital service to customers
- Worked closely with cross-functional teams to define product requirements, establish timelines, and deliver high-quality software solutions
- Conducted user interviews, surveys, and usability testing to gather feedback and iterate on product features
- Collaborated with sales and marketing teams to develop go-to-market strategies and support product launches
- Monitored market trends and customer feedback to identify opportunities for product innovation and improvement
- Managed relationships with external vendors and partners to enhance product offerings and expand market reach
- Analysed product performance data to identify areas for optimization and drive informed decision-making
- Implemented market leading payment solution to improve significant parts of customers experience, increasing NPS and improving operational capacity.
CUSTOMER SERVICES REPRESENTATIVE
Hodge Bank
Cardiff, Wales
02.2014 - 04.2016
- Providing exceptional customer service by phone, post, email and in person
- Managing small team of customer services representatives
- Problem solving and supporting in answering customers questions
- Dealing with customer complaints and providing first time resolutions where possible
- Completing audit requests for several third-party companies
- Working closely with business customers to answer queries where possible
- Reconciling multiple bank accounts, ensuring inflows and outflows of cash is managed
- Responsible of providing training to all new starters
- Deputise for senior management when needed.
DATA ENTRY ANALYST
EE Ltd
Merthyr Tydfil, Wales
08.2013 - 02.2014
- Managing three high profile insurance broker accounts
- Managed inflows and outflows of transactions
- Ensuring end of day balances are understood and identifying any anomalies
- Problem solving and providing first time resolutions where possible.
Education
N/A
Certified Product Owner - Roman Pilcher Course
LondonGCSEs -
Ysgol Gyfun Gymraeg Rhydfelen
Pontypridd, Rhondda Cynon TafSkills
- Strategic Planning and Execution
- Roadmap creation and Management
- Product Management
- Forecasting and Measuring
- Agile and waterfall delivery expertise
- Creative Thinker
- Innovative Product Leader
- Business Transformation
- Data analysis and Research
- User Centric Approach
- Product launch expertise
Timeline
PRODUCT OWNER/MANAGER (DSP - DIGITAL SAVINGS PLATFORM)
Hodge Bank
04.2021 - Current
PRODUCT OWNER (DOL - DEPOSITS ONLINE)
Hodge Bank
04.2016 - Current
CUSTOMER SERVICES REPRESENTATIVE
Hodge Bank
02.2014 - 04.2016
DATA ENTRY ANALYST
EE Ltd
08.2013 - 02.2014
N/A
Certified Product Owner - Roman Pilcher Course
GCSEs -
Ysgol Gyfun Gymraeg Rhydfelen
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