Summary
Overview
Work history
Education
Skills
Affiliations
References
Custom
Timeline
Generic

Alex Croft

Basingstoke,Hampshire

Summary

Dedicated professional with a proactive learning attitude and a strong commitment to health and safety procedures. Demonstrates exceptional skills in power tools handling, closely following instructions, and taking initiative. Holds a CSCS Card, showcasing readiness for construction site work. Career goals include continuous improvement and contributing effectively to team success.

Overview

31
31
years of professional experience

Work history

Project manager

Colt Telecom
Basingstoke, Hampshire
11.2019 - 12.2024
  • Utilise Prince 2 methodologies to enhance operational efficiency significantly.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Guided the development of project objectives, established clear performance expectations.
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Led cross-functional teams to achieve project goals on time.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Steered teams through complex project phases to successful completion.
  • Expedited issue resolution to minimise delays in project timelines.
  • Delivered products and services in line with agreed arrangements and contracts.
  • Fostered a positive work environment, enhanced team productivity substantially.

Project Service Delivery Manger

Century Link
Basingstoke, Hampshire
07.2013 - 11.2019
  • Collaborated with internal and customer project teams to clarify deliverables.
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Resolved issues proactively to enhance customer experience and satisfaction.
  • Documented project processes and expectations for customer understanding throughout the lifecycle.
  • Oversaw customer communications and escalations to maintain project alignment.
  • Actively managed customer orders from release to completion, including activation.
  • Adhered to company values and expectations to achieve yearly goals and KPIs.

Service delivery manager

Level 3
Basingstoke, Hampshire
06.2011 - 07.2013
  • Work effectively with both internal & external parties to achieve results
  • Facilitated effective communication channels, promoting transparency and collaboration at all levels.
  • Directed all aspects of service operations to guarantee quality control.
  • Elevated customer experience through proactive issue resolution and prompt response times.
  • Achieved higher client retention by prioritising excellent customer service.

Junior Service Activation Engineer

Global Crossing PLC
Basingstoke, Hampshire
01.2011 - 06.2011
  • Collaborated with customer engineers to ensure successful installation of new data services.
  • Executed troubleshooting for network issues encountered during service migration.
  • Liaised with project team to identify and mitigate issues for smooth rollout.
  • Worked alongside internal team members to uphold compliance with policies and processes.

Office assistant

Sherfield & Loddon private School
Basingstoke, Hampshire
06.2010 - 12.2010
  • Expedited document processing to enhance overall office productivity.
  • Maintained accurate office records through diligent data entry tasks.
  • Organised and managed files to improve office efficiency.
  • Updated database regularly to ensure accessibility of current information.
  • Facilitated team coordination by promptly responding to calls and emails.
  • Executed general administrative tasks, including photocopying, faxing, and mailing.

Telemarketing (Agency)

Multiple
Basingstoke, Hampshire
01.2010 - 06.2010
  • Executed daily responsibilities with precision and efficiency.
  • Generated sales leads for diverse businesses, including video conferencing and gas suppliers.
  • Rapidly acquired and applied new skills to enhance productivity.
  • Consistently met tight deadlines while delivering high-quality results.


LCD Product Manager

Asustek (UK) Ltd
Hemel Hempstead, Hertfordshire
01.2009 - 12.2009
  • Led cross-functional team for successful product launch.
  • Championed user-centric approach to design, enhanced customer satisfaction levels.
  • Delivered training sessions to sales teams, increased understanding of product features and benefits.
  • Increased brand visibility with implementation of innovative marketing campaigns.
  • Conducted competitor analysis to identify market opportunities.
  • Collaborated with sales and marketing teams, improved product positioning in the market.
  • Balanced competing priorities effectively in fast-paced environment whilst maintaining focus on strategic goals.
  • Presented at industry conferences, raised company profile within sector.
  • Collaboration with Key distribution partners, Key Accounts & E-Tailers

Channel Account Manager

Asustek (UK) Ltd
Hemel Hempstead, Hertfordshire
04.2008 - 01.2009
  • Reviewed sales forecasts regularly to enhance planning and inventory management.
  • Developed effective sales strategies to improve market reach and penetration.
  • Built strong relationships with customer retailers across Southern England.
  • Streamlined communication processes with channel partners to boost operational efficiency.
  • Conducted site visits to assess customer needs and identify trends.
  • Provided comprehensive product roadmaps and ensured stock availability.
  • Delivered product training to enhance understanding of offerings.

Consumer Product Specialist

Micro P
Basingstoke, Hampshire
09.2006 - 04.2008
  • Strengthened customer relationships through regular product demonstrations.
  • Implemented pricing strategies aligned with market trends and company objectives.
  • Enhanced online presence by developing engaging product content.
  • Conducted hands-on training sessions for new team members on product usage.
  • Liaised with suppliers, improving delivery timescales.
  • Boosted product knowledge by attending industry events and training sessions.
  • Collaborated cross-functionally to ensure seamless departmental operations.
  • Monitored sales performance for accurate forecasting and strategic planning.

Internal Sales Executive

Panacea Ltd
Basingstoke, Hampshire
06.2003 - 08.2006


  • Achieved all assigned KPIs through strong work ethic and commitment to results.
  • Enhanced brand reputation by responding promptly to customer inquiries.
  • Coordinated with external sales team to align goals and strategies.
  • Collaborated with marketing department to drive successful promotional campaigns.
  • Participated in regular training sessions to remain informed on industry developments.
  • Partnered with various departments to ensure seamless operations.
  • Managed high volume of inbound sales calls to boost productivity.

Shift Network Controller

Racal Telecom/Global Crossing
Basingstoke, Hampshire
01.1998 - 01.2003
  • Supported complex installations, configurations, upgrades, and migrations for end users and internal systems.
  • Managed network connectivity for over 500 customers using Netcool monitoring tools.
  • Ensured compliance with regulatory requirements through diligent monitoring and policy updates.
  • Utilised expertise in data signalling protocols such as TCPIP, ISDN 30, ISDN 2, RIP, and X25 for effective network management.

Assistant Stores Manager

CHS Electronics PLC
Basingstoke, Hampshire
01.1994 - 01.1998


  • Coordinated staff meetings to enhance communication and boost team morale.
  • Streamlined inventory management by implementing an efficient tracking system.
  • Ensured timely product stocking on shelves to uphold shop floor standards.
  • Maintained health and safety compliance with company policies and legal regulations.
  • Facilitated operations through effective scheduling and task delegation.
  • Led daily store operations to guarantee seamless functionality.
  • Updated inventories for reliable stock management.

Education

NVQ Level 3 - Electrical

ERR Ltd
Leicester
06.2025 -

Prince 2 Practitioner - Project Management

Prince 2
London
08.2020 - 08.2023

Certificate of Higher Education - Construction

BTEC National Diploma In Construction
Basingstoke, Hampshire
09.1990 - 06.1992

GCSEs -

The Vyne Secondary School
Basingstoke

Skills

  • Hard working
  • Willingness to learn
  • Follows instructions closely
  • Proactive learning attitude
  • Takes initiative
  • Power tools handling
  • Health & Safety procedures
  • CSCS Card

Affiliations

  • Music
  • Travel
  • Sports (All - watching & playing)
  • Walking


References

References available upon request.

Custom

I may be over 50, but I'm sure as hell will not going to give up on pushing myself to become the best I can be!


After recently being made redundant. I see this career change a perfect opportunity to focus on what's important to me & my family.


A challenge, an end goal, happiness!


Timeline

NVQ Level 3 - Electrical

ERR Ltd
06.2025 -

Prince 2 Practitioner - Project Management

Prince 2
08.2020 - 08.2023

Project manager

Colt Telecom
11.2019 - 12.2024

Project Service Delivery Manger

Century Link
07.2013 - 11.2019

Service delivery manager

Level 3
06.2011 - 07.2013

Junior Service Activation Engineer

Global Crossing PLC
01.2011 - 06.2011

Office assistant

Sherfield & Loddon private School
06.2010 - 12.2010

Telemarketing (Agency)

Multiple
01.2010 - 06.2010

LCD Product Manager

Asustek (UK) Ltd
01.2009 - 12.2009

Channel Account Manager

Asustek (UK) Ltd
04.2008 - 01.2009

Consumer Product Specialist

Micro P
09.2006 - 04.2008

Internal Sales Executive

Panacea Ltd
06.2003 - 08.2006

Shift Network Controller

Racal Telecom/Global Crossing
01.1998 - 01.2003

Assistant Stores Manager

CHS Electronics PLC
01.1994 - 01.1998

Certificate of Higher Education - Construction

BTEC National Diploma In Construction
09.1990 - 06.1992

GCSEs -

The Vyne Secondary School

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Alex Croft