Alex Cooper
Whitchurch,Shropshire
Summary
I am an enthusiastic and dedicated manager with 4 years of experience, I utilise my leadership skills to ensure a positive and efficient workforce. I am target-driven and enjoy solving problems to ensure complete customer satisfaction. Operations are a key part to success and implementing procedures is a top priority of mine. I am hands on and will do whatever it takes to reach and exceed company goals
Overview
7
7
years of professional experience
33
33
years of post-secondary education
Work history
Shift manager
McDonald's
Whitchurch, Shropshire
07.2018 - Current
- Delivered excellent customer service
- Ensured health and safety measures in line with company regulations.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Resolved customer complaints promptly to maintain high service standards.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Oversaw cash management processes, ensured accuracy at end of each shift.
Education
GCSEs - Mathematics
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
GCSEs - English Language
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
GCSEs - English Literature
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
GCSEs - Biology
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
GCSEs - Chemistry
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
GCSEs - Physics
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
GCSEs - Geography
Sir John Talbots School
Whitchurch, Shropshire 09.2013 - 06.2018
Skills
- Staff Management
- Customer Engagement
- Operational Oversight
- Conflict Resolution
- Team Coordination
- Service Excellence
Timeline
Shift manager
McDonald's
07.2018 - Current
GCSEs - Mathematics
Sir John Talbots School
09.2013 - 06.2018
GCSEs - English Language
Sir John Talbots School
09.2013 - 06.2018
GCSEs - English Literature
Sir John Talbots School
09.2013 - 06.2018
GCSEs - Biology
Sir John Talbots School
09.2013 - 06.2018
GCSEs - Chemistry
Sir John Talbots School
09.2013 - 06.2018
GCSEs - Physics
Sir John Talbots School
09.2013 - 06.2018
GCSEs - Geography
Sir John Talbots School
09.2013 - 06.2018