Alex Coles
Shefford
Summary
Experienced Security Systems Specialist with a strong background in integrated access, CCTV, and intrusion troubleshooting. Demonstrates exceptional communication skills and problem-solving abilities, with extensive knowledge of multiple integrated security systems. Customer-focused professional adept at rectifying hardware faults and performing preventative maintenance. Committed to enhancing security measures and ensuring optimal system performance.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
Work History
System Specialist
Convergint
Crowborough, East Sussex
04.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Kept personal development and mandatory training up-to-date, requesting additional training as required.
Service Engineer
Case Group Holding
Olney, Buckinghamshire
10.2021 - 04.2022
Security Service Engineer
Chubb Security
04.2019 - 10.2021
- Improved system performance by conducting routine maintenance and checks across multiple CCTV, Access & Intrusion Systems.
- Ensured customer satisfaction with timely resolution of service requests.
- Developed detailed reports with clear insights into equipment status and performance.
- Fostered strong relationships with clients, enhanced business reputation and loyalty.
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Performed regular equipment audits; maintained high standards of quality control.
- Provided technical support to troubleshoot, repair and maintain operational issues.
- Followed agreed work schedule when conducting repair and maintenance work.
- Attended emergency on-site breakdowns to carry out repairs, working to minimise disruption and downtime.
- Involved in an on call rota to meet customer requirements and expectations around the clock.
Security Service Engineer
Secom PLC
09.2016 - 04.2019
Apprentice/Security Installation Engineer
Chubb Fire and Security
08.2012 - 09.2016
- Assisted senior engineers with complex installation projects.
- Attended an engineering college in Blackburn for specialised training.
- Achieved City & Guilds qualifications in electrical security.
- Applied problem-solving skills to identify and address issues in engineering processes.
Education
High School Diploma - Mathematics, Statistics, English Literature, English Language, Chemistry, Biology, Physics, I.T
Putteridge High School
Luton 09.2008 - 07.2012
Diploma (NVQ) Level 3 - Providing Security and Emergency Alarm Systems
Chubb Fire & Security
L3 Technical Certificate - Fire & Security Systems Engineering
Chubb Fire & Security
A+ -
CompTIA
07.2024 -
Skills
- Integrated Access, CCTV & Intrusion troubleshooting
- Communication skills
- Problem-solving
- Knowledge of multiple integrated Security Systems
- Customer-focused
- Rectifying faults found on hardware
- Preventative maintenance
Personal Information
Date of birth: 25/04/96
References
References available upon request.
Timeline
A+ -
CompTIA
07.2024 -
System Specialist
Convergint
04.2022 - Current
Service Engineer
Case Group Holding
10.2021 - 04.2022
Security Service Engineer
Chubb Security
04.2019 - 10.2021
Security Service Engineer
Secom PLC
09.2016 - 04.2019
Apprentice/Security Installation Engineer
Chubb Fire and Security
08.2012 - 09.2016
High School Diploma - Mathematics, Statistics, English Literature, English Language, Chemistry, Biology, Physics, I.T
Putteridge High School
09.2008 - 07.2012
Diploma (NVQ) Level 3 - Providing Security and Emergency Alarm Systems
Chubb Fire & Security
L3 Technical Certificate - Fire & Security Systems Engineering
Chubb Fire & Security
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