Alex Cole
Staines,Surrey
Summary
A dedicated professional with expertise in performance monitoring, inventory control, and customer service. Demonstrates exceptional team coordination and coaching abilities, fostering employee motivation and leadership excellence. Adept at problem solving and implementing quality control procedures to ensure operational efficiency. Committed to driving organisational success through strategic initiatives and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Shift manager
Lidl GB
Staines, Surrey
04.2025 - Current
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Delivered excellent customer service by overseeing staff training programmes.
- Streamlined operations by implementing efficient work procedures.
- Managed inventory control, reduced wastage.
- Trained staff on product knowledge, resulted in better customer interactions.
- Motivated employees towards achieving sales targets, increased overall store revenue..
Shift Manager
Wingstop
Staines
01.2024 - 01.2025
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Coordinated with team members for seamless shift transitions.
- Trained staff on product knowledge, resulted in better customer interactions..
- Reported key metrics to upper management for business decision-making process.
Team supervisor
Greggs
Kent
02.2021 - 09.2023
- Minimised inventory loss for improved profit margins.
- Monitored sales performance regularly adjusting strategies as required.
- Managed daily operations to ensure smooth running of the shop floor.
- Streamlined store operations with efficient scheduling.
- Upheld company policies whilst addressing any issues or concerns within the team promptly and professionally.
- Coordinated with other departments for smooth workflow and efficient operations.
Education
Bachelor's degree - Football Business & Media
UCFB
Wembley, Brent 09/2022 - 04/2025
BTEC - Travel & Tourism, Sport
Strodes College
09/2020 - 05/2022
Skills
- Performance monitoring
- Inventory control
- Customer service
- Team coordination
- Team coaching
- Employee motivation
- Problem solving
- Leadership excellence
- Quality control procedures
Certification
- Running a shift, Leading a team and making sure they feel comfortable in the team, Being a role model for other team members, Maintaining focus and being ready to act on any challenges the store may find with things out of our control, Running and leading a team, Making sure customers are respected and we delivering to their standards, Time Management
- First Aid Training, 06/01/23, Football Association
Languages
English
Proficient (C2)
Timeline
Shift manager
Lidl GB
04.2025 - Current
Shift Manager
Wingstop
01.2024 - 01.2025
Team supervisor
Greggs
02.2021 - 09.2023
Bachelor's degree - Football Business & Media
UCFB
09/2022 - 04/2025
BTEC - Travel & Tourism, Sport
Strodes College
09/2020 - 05/2022
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