Alex Coghlan

• Support and continued optimization of EPIC Ambulatory workflows and MyChart functionalities across 3 trust sites (Royal Brompton, Guys and St Thomas' and Kings College)

• Ensuring EPIC upgrade testing is completed with high attention to detail by required deadlines

• Working closely with colleagues working in other EPIC modules and EPIC technical support teams to facilitate system improvement

• Migration and conversion of existing trust patient forms to EPIC questionnaires with flowsheet and scoring integration from legacy systems. Configuring the automatic release of questionnaires to patients via MyChart.

• Consistently meeting ticket resolution targets and identifying incident trends. Working with the training department to highlight requirements for further user guidance.

• Following change management best practice and EEPA guidelines when publishing amendments to high impact and critical workflows

• Support of Dragon Medical One and its integration with EPIC including system upgrade and testing

• Engaging with stakeholders across the trust and prioritising incoming requests while working with an existing large backlog from go live.

• Effective team player, supporting colleagues through great communication and knowledge sharing.

• Created and managed a library of patient entered questionnaires and configured flowsheets in EPIC
• Ownership and continued maintenance of the Trusts Graphnet EPR, ICE Electronic requesting and Civica Infoflex Cancer pathway systems
• Managed all clinical, administrative and other technical applications on a day to day hands-on basis to maintain maximum functionality, availability and effectiveness
• Creation and configuration of O365 and Powerapps.
• Incident and change management
• Deputised for the applications manager in where required
• Responsibility for championing, developing and promoting the effective use of all applications
• Ensured that all applications are correctly configured, reliable and secure
• Lead on system upgrades and delegate team testing work
• Created test scripts and complete necessary systems testing prior to installing new systems/ patches
• Liaised with system suppliers to resolve urgent issues and to maintain contractual service level agreements
• Worked with the developmental team to guide improvements to new and existing systems.
• Produced training and guidelines documentation, including process maps and best practices.

• Managed all clinical, administrative, and other technical applications on a day-to-day hands-on basis to maintain maximum functionality, availability, and effectiveness
• Responsibility for championing, developing, and promoting the effective use of all applications
• Responsibility for creation, provision and presentation of training materials and programmes for all applications, including bespoke eLearning courses
• Ensured that all applications are correctly configured, reliable and secure
• Responsibility for transferring knowledge between team members and across the whole Digital Services Directorate including the creation of written documentation
• Liaised with system suppliers to resolve urgent issuestesting prior to installing any new systems/ patches
• Liaise with system suppliers to resolve urgent issues
• Ownership of the trust's Digital Transcription and EMR systems

• Installed and maintained all hardware and software across the trust
• Investigated difficult incidents relating to hardware and software
• Rolled out patches and updates to the trust anti-virus software
• Installed and configured virtual servers and desktops
• Installed and patched new and existing switches
• Provided support to end users remotely and face to face
• Supported mobile devices for end users
• Procured hardware and software for the department
• Worked as part of team and communicated technical issues between the 1st and 3rd line engineers/ suppliers
• Assigned work to the correct members of the team to achieve SLA targets
• Documented system procedures and updated the IT knowledge base
• Lead and provided assistance on IT projects including the deployment of a new VOIP telephone system and Thin Client environment
• Responsible for training new members of staff in the department
• Trained new end users in IT systems proficiency
• Mentored apprentices

• Diagnosed and resolved technical/application issues that were logged via the service desk
• Identified priority calls, escalated to the correct team which reduced potential down time and meeting SLA's
• Assisted with technical queries regarding end user's personal device's
• Created both technical and user focused documentation
• Maintained the footprints service desk system in accordance with ITIL best practice
• Trained new members of the team