Alex Clark

Addressed customer queries for a garden company through efficient call handling. Managed order processing, including issuing refunds and modifying existing orders. Provided support by resolving issues during customer interactions.

• Effectively managed billing automation systems ensuring reliability and accuracy.
• Provided detailed accounting and record-keeping of all billing transactions, decreasing customer and insurer disputes through increased transparency and accountability.
• Managed high volume of client correspondence, demonstrating exceptional customer service, time management and organisational skills.
• Managed all customer billing queries, responding to over 30 queries per day via email and telephone.
• Promptly prepared and delivered customer account statements, utilising exceptional planning, organisation and interpersonal skills.

Established meaningful connections with key children to promote their overall well-being.

Addressed diverse needs of children, creating a safe space for exploration and growth.

Regularly tracked developmental progress, facilitating achievement of educational goals.

Worked closely with families to ensure robust support systems for their children.

Conducted reviews of EHCPs, implementing tailored strategies for children with additional needs.

Maintained high hygiene standards during food service and ensured a safe playroom environment.

Partnered with colleagues to enhance teamwork and foster effective communication.

Adapted swiftly to changing environments while meeting deadlines consistently.

• Dealt with members of the public and had a positive approach to customer care.
• Provided support to less experienced staff on operational matters.
• Worked in a small team adhering to safe working practices handling commercial and domestic waste and recycling.
• Ensured all work was carried out in a courteous and efficient manner.
• Utilised all safety equipment and complied with health and safety legislation.