Alex Bialley
Swindon,Wiltshire
Summary
Accomplished IT professional with extensive expertise in Microsoft Azure and active directory management. Demonstrates proficiency in hardware maintenance, backup solutions, and technical documentation comprehension. Skilled in software diagnostics and technical issue analysis, serving as an escalation point for support staff. Adept at implementing conditional access policies and analysing DNS, SPF, and MX records. Proficient in VLAN configuration and security analysis, including MFA, Intune, MDM, and ATP. Experienced with Skykick and Cove solutions. Committed to leveraging technical skills to enhance organisational security and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Technical Services Team Lead
Atech Cloud
SWINDON, Wiltshire
2025.01 - 2026.02
- Engaged in customer relationship focused challenges
- Departmental progression checks and mentoring for all staff
- Reviewing customer complaints and implementing positive changes
- HR & Personal contact for any private conversations
- Conducted comprehensive performance reviews for continuous improvement.
- Identified skill gaps within the team and organised relevant training sessions.
- Led weekly meetings, providing clear direction on project objectives.
- Assessed employee capabilities and assigned tasks accordingly for optimal results.
- Oversaw day-to-day operations, ensuring adherence to company standards.
3rd Line technical support engineer
Atech Cloud
Swindon, Wiltshire
2022.08 - 2025.01
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Developed expertise in variety of technical disciplines including cloud services and network management.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Assisted wider customer service teams to produce external user guides and internal support tools.
- On site technical resource for clients
- Multi-client champion
Helpdesk analyst
Imex technical
2017.07 - 2022.08
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Answered user questions about hardware and software operation to help resolve problems.
- Company buyout to Atech
Skills
- Microsoft Azure expertise
- Active directory management
- Hardware maintenance
- Backup solutions
- Technical documentation comprehension
- Software diagnostics
- Technical issue analysis
- Escalation point for support staff
- Conditional access policies
- DNS, SPF, and MX record analysis
- VLAN configuration
- Skykick proficiency
- Cove proficiency
- Security analysis: MFA, Intune, MDM, and ATP
Proven expertise in
- Interpreting, monitoring and documenting project plans.
- Requirements gathering, defining problem statements and prioritising objectives.
- Development and deployment of third party systems whilst minimising company disruption.
- Maintaining backup monitoring platforms internally and deployment plans for on boarding clients or changes.
- On site technical support
- Team lead for multiple clients, ensuring smooth processing of cases and integrity during challenging environments.
Certification
AZ-900
MS-100
98-365
98-366
98-367
Timeline
Technical Services Team Lead
Atech Cloud
2025.01 - 2026.02
3rd Line technical support engineer
Atech Cloud
2022.08 - 2025.01
Helpdesk analyst
Imex technical
2017.07 - 2022.08