ALEX BALOGUN
Customer Service Advisor
Summary
Successful Customer Service Advisor with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Ashford Blake
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Customer Resolutions Advisor
EVRI
07.2022 - 07.2024
- Company Overview: Hermes Parcelnet Limited
- ENGAGED WITH THE DELIVERY TEAM TO ENSURE TIMELY DISPATCH OF PARCELS FOR DELIVERY.
- RESPONDED TO INQUIRIES AND CONDUCTED THOROUGH INVESTIGATIONS INTO THE STATUS OF PARCELS.
- CORRESPONDED WITH MANAGERS REGARDING FAILED DELIVERIES BY COURIERS.
- FACILITATED RE-DELIVERY OF PARCELS BY COORDINATING WITH COURIER SERVICES. ELEVATED PARCEL INQUIRIES TO APPROPRIATE DEPARTMENTS FOR RESOLUTION.
- COMMUNICATED WITH RECIPIENTS AND SENDERS VIA PHONE TO ADDRESS CONCERNS EFFECTIVELY.
- HANDLED SENSITIVE INFORMATION WITH DISCRETION AND PROFESSIONALISM THROUGHOUT THE PROCESS.
- Hermes Parcelnet Limited
IT Administrator
IFECO-VIM LIMITED
03.2020 - 03.2022
- I was responsible for the accurate maintenance of financial information about the business. Whereby, I created and filed invoices, spoke with the accountants and created monthly budgets for the business.
Office Junior
Life Financial LTD
09.2019 - 03.2020
- ACCURATE DATA ENTRY.
- VERIFYING CLIENT DOCUMENTATION.
- CLIENT MANAGEMENT- ANSWERING CALLS AND FORWARDING CALLS TO RELEVANT TEAM MEMBER.
Education
High School - GCSES
Finchley Catholice High School
North Finchley 01.2014 - 1 2019
Skills
- Effective verbal and written communicator
- Prioritization and scheduling
- Detail-oriented approach
- Experienced with MS Word, Excel, and PowerPoint
- Customer service
- Problem solving
- Call handling
- Team collaboration
- Communication skills
Awards
Certificate Holder of Special Commendation for Communicative Attainment, 2016-2019, 3
Acting Classes
I enjoy taking acting classes as it's something takes you out of your comfort zone and into unknown situation.
It allows you to empathize greatly with people who may be very different from you an understand the world from their perspective.
Timeline
Customer Service Advisor
Ashford Blake
08.2024 - Current
Customer Resolutions Advisor
EVRI
07.2022 - 07.2024
IT Administrator
IFECO-VIM LIMITED
03.2020 - 03.2022
Office Junior
Life Financial LTD
09.2019 - 03.2020
High School - GCSES
Finchley Catholice High School
01.2014 - 1 2019
Similar Profiles
Caroline WesevichCaroline Wesevich
Community Manager at Ashford Communities - Ashford Santa Ana.Community Manager at Ashford Communities - Ashford Santa Ana.
Frank VitigoyFrank Vitigoy
Project Manager at Ashford HomesProject Manager at Ashford Homes
Whitney DunawayWhitney Dunaway
Event Worker at Ashford Acres InnEvent Worker at Ashford Acres Inn
Dylan HaslamDylan Haslam
Customer service advisor at Sky UKCustomer service advisor at Sky UK
Monica FerreiraMonica Ferreira
Customer Service Advisor at Grantham Book ServicesCustomer Service Advisor at Grantham Book Services