Alex Amuza
Dartford,Kent
Summary
Results-oriented operations professional with over a decade of experience leading multi-million-pound sites and large teams in high-pressure environments. Proven track record of delivering operational excellence, strategic cost control, stakeholder engagement, and team leadership. Adept at translating business strategy into actionable operational plans. Fluent in English, Italian, Spanish, and Romanian.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
General Manager
Grind & Co
London
05.2022 - 05.2025
- Led flagship site with £5M+ turnover, improving profitability through robust financial controls.
- Developed and coached leadership team to achieve strong operational and guest experience metrics.
- Implemented strategic business initiatives to drive revenue and streamline operations.
Site Manager (Test and Trace)
NHS
Bromley, London
11.2020 - 01.2022
- Oversaw test site operations, ensuring health, safety, and regulatory compliance.
- Managed stakeholder coordination and front-line staff across multiple shifts.
- Streamlined operational procedures, improving throughput and site efficiency.
Senior General Manager / General Manager
Bill's Restaurant Group, Burger & Lobster, Maxwell's Group
01.2015 - 01.2020
- Directed multi-site teams across high-revenue restaurants (weekly sales £100K+).
- Implemented operational best practices, increasing guest retention and staff engagement.
- Led project rollouts and supported business expansion initiatives.
Education
BA (Hons) - Business Management
London Metropolitan University
Skills
- Multi-site Operations Management
- P&L Ownership
- Strategic Planning
- Team Leadership
- Project Management
- Stakeholder Management
- Health & Safety Compliance
- Customer Experience Enhancement
- Recruitment
- Staff Development
- Cost Management
- Labour Management
Timeline
General Manager
Grind & Co
05.2022 - 05.2025
Site Manager (Test and Trace)
NHS
11.2020 - 01.2022
Senior General Manager / General Manager
Bill's Restaurant Group, Burger & Lobster, Maxwell's Group
01.2015 - 01.2020
BA (Hons) - Business Management
London Metropolitan University
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