Aletta Penzes
Summary
Accomplished professional with expertise in transport logistics coordination and foundational supply chain management. Demonstrates exemplary customer service and strong communication skills, effectively liaising with stakeholders to ensure compliance and successful audits. Proficient in KPI data analysis, reporting, and Microsoft Office, with a detail-oriented approach that enhances adaptability and problem-solving capabilities. Career goals include advancing within the logistics sector to drive efficiency and innovation.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Primary Customer Service Executive
Tesco PLC
Welwyn Garden City, Hertfordshire
2022.10 - 2025.12
- Assisted suppliers, hauliers, and commercial teams to ensure timely and cost-effective deliveries.
- Supported data analysis to identify trends and meet KPI targets, enhancing operational performance.
- Handled daily operations, including resolving queries within SLA, reporting, and auditing.
- Collaborated with team members to provide consistent service across various departments.
- Coordinated with hauliers and suppliers to improve on-time delivery performance to 98.5%.
- Assisted in training new staff to ensure consistency in service delivery.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Responded to customer queries and provided excellent customer service.
Future Skills Partner
Tesco PLC
Greenford, Ealing
2022.02 - 2022.10
- Facilitated training sessions for implementation of payroll system across department of 600 employees.
- Supported transition efforts to ensure compliance with operational standards.
- Assisted in process improvements to enhance departmental efficiency.
Manager Assistant
Tesco PLC
Greenford, Ealing
2020.01 - 2022.10
- Assisted HR and payroll teams during pandemic by onboarding new starters into payroll system.
- Conducted daily payroll exception checks to ensure accurate pay.
- Provided administrative support to management including scheduling meetings and taking notes.
- Facilitated compliance tracking for company policies.
- Prepared department for audits through checks of personnel files and health & safety inspections.
- Maintained accurate records of conduct issues and complaints to ensure timely resolution.
- Supported recruitment process which led to streamlined hiring practices.
Customer Delivery Driver
Tesco PLC
Greenford, Ealing
2016.02 - 2020.01
- Provided face-to-face customer service support while ensuring timely and accurate deliveries.
- Consistently met delivery targets through excellent driving performance and punctuality.
- Assisted in route planning and execution with strong organisational skills and attention to detail.
Education
Diploma of Higher Education (DipHE) - Business Economics with Marketing, Accounting and Finance
University of Dunaújváros
1998.09 - 2002.06
Certificate of Higher Education - Finance, Accounting
Chartered Certified Accountant for Businesses
Hungary 1997.09 - 1998.06
NVQ Level 3 - Civil Service Employability
Strive Training
London 2026.03 - 2026.04
Skills
- Transport logistics coordination
- Foundational supply chain expertise
- Exemplary customer service
- KPI data analysis and reporting
- Proficient in Microsoft Office
- Communication with stakeholders
- Compliance monitoring and audits
- Data reporting proficiency
- Adaptability skills
- Detail-oriented approach
- Strong communication skills
- Multitasking capabilities
- Problem-solving techniques
Affiliations
- Endurance hiking: completed 555 miles of the Camino de Santiago (Spain), demonstrating resilience, long-term goal planning, and adaptability in challenging environments.
- Long-distance running: currently training for the 2026 NYC Marathon, demonstrating consistent discipline and goal-oriented focus.
Languages
Hungarian
Native
German
Beginner
References
References available upon request.
Timeline
NVQ Level 3 - Civil Service Employability
Strive Training
2026.03 - 2026.04
Primary Customer Service Executive
Tesco PLC
2022.10 - 2025.12
Future Skills Partner
Tesco PLC
2022.02 - 2022.10
Manager Assistant
Tesco PLC
2020.01 - 2022.10
Customer Delivery Driver
Tesco PLC
2016.02 - 2020.01
Diploma of Higher Education (DipHE) - Business Economics with Marketing, Accounting and Finance
University of Dunaújváros
1998.09 - 2002.06
Certificate of Higher Education - Finance, Accounting
Chartered Certified Accountant for Businesses
1997.09 - 1998.06