Summary
Overview
Work history
Education
Skills
Volunteering
References
Timeline
Generic

Aletheia Villocido

London

Summary

Hardworking and dependable graduate seeking to gain valuable career experience. Passionate about making a positive impact and difference on the lives and well-being of others. Excellent and eager learner with a drive to challenge myself in all aspects of life, especially within the work force. With over 8 years of hospitality experience, naturally amicable and approachable, necessary traits for building rapport with others. Capable in working independently and in collaboration with others, with the ability to adapt and problem-solve in challenging circumstances.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Supervisor

temper, SoHo
London
10.2023 - Current
  • Managed daily operations to increase productivity.
  • Resolved customer complaints efficiently resulting in significant increase in positive customer reviews.
  • Evaluated employee performance, providing regular feedback to colleagues assuring company goals were met.
  • Facilitated management initiatives successfully improving organisational adaptability.

Server

Dishoom, Covent Garden
London
05.2023 - 10.2023
  • Multi-tasked efficiently to provide prompt and efficient service to al guests.
  • Adeptly managed organisation within a tumultuous and fast paced environment.
  • Demonstrated composure and presence of mind ni making difficult decisions in high-pressure situations.
  • Adapted to different customer needs and preferences maintaining customer satisfaction.

Supervisor

Kaiser Brew Garden
Christchurch
12.2022 - 05.2023
  • Trained and supervised new staff on menu items, customer service, and safety protocols ensuring company standards were met.
  • Anticipated and responded to customer needs, resulting in increased customer satisfaction.
  • Identified potential risks and mitigated them through proactive measures.
  • Streamlined bar operations by implementing efficient inventory management strategies.

Waitresss

Loretta on Cuba
Wellington
02.2022 - 12.2022
  • Utilised professional communication skills to resolve customer complaints.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during service.

Supervisor

Countdown Newtown
Wellington
08.2021 - 01.2022
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Managed inventory levels to ensure availability of products while minimising stock-outs and excess inventory.
  • Organised team resources, resulted in improved project timelines.
  • Fostered a positive work environment leading to increased employee morale and productivity.

Education

Bachelor of Arts - Sociology and Psychlogy

Victoria University of Wellington
Wellington, New Zealand
02.2020 - 01.2023

Skills

  • Excellent verbal and written communication
  • Leadership and mentoring
  • Fast and eager learner
  • Proficient in Microsoft Office
    applications
  • Conflict resolution
  • Strong interpersonal skills
  • Planning and organisation
  • Critical evaluation
  • Leadership competence

Volunteering

Wellington International Leadership Programme

  • The Wellington International Leadership Programme is a free, self-paced, co-curricular programme aimed at enhancing any degree and making participants more globally aware.
  • Took part in the International "Buddy-up" program, which encouraged building rapport with an international student as they navigate university in a foreign country.

Life Teen Summer Camp Leader

  • Collaborated alongside a team to lead a group of over 100 individuals aged 10-16 in a 4 day summer camp held annually in Wellington, New Zealand
  • Worked with a team of dedicated and passionate individuals to explore the organisations goals, ensuring the goals were corroborated and met.
  • Built rapport with all attendees and colleagues, and was a crucial source of support for the attendees for the duration of the camp.
  • Led activities, workshops and presentations for the attendees.

Social Committee Leader

  • Organised and planned a charity event with over 40 attendees.
  • Planned the event within a 3month period, liaised with volunteers and fellow organisers, and strategised a comprehensive plan for the charity event.
  • Raised over $4800NZD in ticket profits and donations.
  • Donated all ticket profits and donations to UNICEF New Zealand which aided the charity in their
    international philanthropic projects.

Gold Duke of Edinburgh Hillary Award

  • Completed an extensive 3 year award program.
  • Engaged in a series of criteria to obtain the award which entailed sport and exercise, extracurricular activities, volunteering and charity work.

References

References available upon request.

Timeline

Supervisor

temper, SoHo
10.2023 - Current

Server

Dishoom, Covent Garden
05.2023 - 10.2023

Supervisor

Kaiser Brew Garden
12.2022 - 05.2023

Waitresss

Loretta on Cuba
02.2022 - 12.2022

Supervisor

Countdown Newtown
08.2021 - 01.2022

Bachelor of Arts - Sociology and Psychlogy

Victoria University of Wellington
02.2020 - 01.2023

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Aletheia Villocido