Summary
Work history
Education
Skills
Affiliations
Languages
Goals
References
Timeline
Generic

Alessia Poncioni

Twickenham,Richmond upon Thames

Summary

A a passionate and customer-focused individual with a strong appreciation for luxury retail and client experience. My interest in Tiffany & Co. was first inspired by my aunt, who works at the Tiffany & Co. boutique in Zurich. Through her, I developed a deep admiration for the brand’s heritage, exceptional craftsmanship, and dedication to creating unforgettable client experiences.

This inspiration led to independently exploring Tiffany & Co.’s history, iconic collections, and the artistry behind fine jewellery. I am particularly drawn to how each piece embodies emotion and marks some of life’s most meaningful moments.

Alongside my studies in Law in London, I have developed strong analytical thinking, attention to detail, and the ability to remain composed under pressure. My legal studies have also strengthened my communication skills and my understanding of professionalism, discretion, and client care-qualities that I believe are essential in a luxury retail environment.

I am excited by the opportunity to represent Tiffany & Co., combining my academic background, passion for the brand, and commitment to excellence to create refined and memorable experiences for clients from around the world.

Work history

Crew member

Fast Food Resturant
Zürich
2025.03 - 2025.06
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.

I began my professional journey in a customer service role within the hospitality industry, gaining early experience in working under pressure and interacting with clients in a fast-paced environment.

Education

LLB Law with Criminology - Law

St Mary's University, Twickenham
Twickenham
09/2025 -

Diploma of Higher Education - Maturità

Liceo Vermigli
Zürich, Switzerland
08/2021 - 06/2025

Skills

  • Customer service
  • Resourcefulness
  • Multilingual
  • Calm under pressure
  • Problem-solving
  • Resourcefulness
  • Public Relations
  • Social media marketing
  • Quality Assurance
  • Resourcefulness

Affiliations

  • Luxury Jewellery and Heritage brands
  • Gemstones, Jewellery design and craftsmanship
  • Languages and international communications
  • International and Commercial Law
  • Law and legal studies
  • Ethics, communication and professional client relations
  • History

Languages

English
Fluent
Italian
Native
French
Upper intermediate
German
Upper intermediate
Spanish
Intermediate

Goals

To develop a career within the luxury retail sector, contribuiting to an exeptional client experience while deepening my knowledge of fine jewlery and herritage brands. I aim to grow within a prestigious company such as Tiffany and Co., refining my skills in client relations, professionalism, and luxury service exellence.

References

References available upon request.

Timeline

Crew member

Fast Food Resturant
2025.03 - 2025.06

LLB Law with Criminology - Law

St Mary's University, Twickenham
09/2025 -

Diploma of Higher Education - Maturità

Liceo Vermigli
08/2021 - 06/2025
Alessia Poncioni