Alessia Luvini
London
Summary
Over 8 years of experience in luxury hospitality and corporate environments in London. Proven ability to create welcoming atmospheres and ensure guest comfort. Strong communication and multitasking skills developed through extensive customer service roles. Adaptable and committed to delivering seamless guest experiences across diverse tasks.
Overview
11
11
years of professional experience
Work History
Workplace Host
Legal & General
London
02.2025 - Current
- Greeted and assisted all visitors, employees, and clients to ensure a welcoming and professional first impression.
- Managed front desk operations, including phone calls, emails, and visitor check-ins using [Condeco/Eptura Booking System Outlook, Teams, Gallagher Security system].
- Coordinated meeting room bookings, catering, and event logistics for internal and external guests.
- Supported facilities and workplace teams with office maintenance requests, vendor coordination, and supplies management.
- Ensured compliance with health and safety procedures and access control policies.
Reservation Agent
The Arts Club
London
10.2024 - 12.2024
- Addressed and resolved issues or concerns related to reservations promptly and professionally.
- Responded to inquiries via phone and email, updated member information, and maintained accurate data to facilitate bookings.
- Supported the busy Christmas period by managing reservations and coordinating event logistics to ensure seamless guest experiences.
- Informed relevant staff of special member requests or requirements for food and beverage and events.
Hostess
Gattopardo Restaurant
London
02.2024 - 09.2024
- Delivered front-desk service, greeting and assisting guests with professionalism and personalised attention, resolving unexpected seating conflicts or delays to ensure guest satisfaction.
- Facilitated reservation schedules using Cover Manager System to optimise guest experience.
- Supported planning and execution of high-profile events, maintaining luxury brand standards and ensuring attention to detail throughout.
Customer Service Assistant
Manor Shopping Centre
Lugano
12.2023 - 01.2024
- Managed customer service relations to ensure customer satisfaction during busy Christmas period.
- Demonstrated multitasking, communication, and problem-solving skills to resolve customer inquiries in fast-paced, high-demand environment.
Reservation Agent
The Hoxton Hotel
London
09.2022 - 10.2023
- Managed hotel room reservations for three properties, overseeing reports, training, and bookings using Opera Cloud System.
- Responded to inquiries via phone, email, and online booking platforms, ensuring prompt and accurate information delivery.
- Provided detailed information on room categories, rates, amenities, packages, and promotions to enhance guest experience.
- Successfully passed the Mystery Guest evaluation for The Hoxton, achieving the highest score. Demonstrated exceptional attention to detail, customer service insight, and analytical skills in assessing service quality and compliance with company standards.
Hostess
Shangri-La Hotel- The Shard
London
06.2021 - 09.2022
- Served as primary contact for guests, managing reservations, enquiries, and arrivals to ensure exceptional dining experiences in a 5-star hotel restaurant.
- Handled high-volume bookings, VIP requests, and scheduling with accuracy, professionalism, and discretion.
- Liaised with management and operational teams to ensure efficient guest flow and service delivery.
- Maintained comprehensive reservation records and supported reporting to uphold brand standards and enhance service quality.
Hostess
Aqua Shard
London
09.2018 - 01.2020
- Adjusted seating plans dynamically in response to unexpected changes, maintaining operational flow and guest satisfaction.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
- Trained new staff members in hostess duties and customer service best practices, elevating team competency.
Waitress
Novikov
London
05.2018 - 09.2018
- Maintained safe hygiene and food handling standards for full compliance.
- Documented customer orders, calculated bills and processed payments.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Engaged with customers to better understand needs and deliver excellent service.
Restaurant Team Member
Fat Angel
Sydney, Australia
08.2017 - 02.2018
- Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
- Served food and beverages promptly, ensuring a high standard of presentation and temperature.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
Production Engineer
Faulhaber Minimotor SA
Madonna Del Piano , Switzerland (CH)
06.2015 - 08.2017
- Used hand and machine tools to cut, drill, finish and bend stainless steel components.
- Maintained clean and safe working area to meet requirements of company health, safety and quality policies.
- Utilised MIG, TIG, and arc welding techniques to join metal parts according to job requirements.
- Produced products to exact specifications by closely following engineering instructions, blueprints and drawings.
Education
English academy certificate -
ACADEMIA LANGUAGES
Caslano, Switzerland01-2016
High School of Tourism and Diploma -
High School of Tourism
Luino, Italy01-2015
Skills
- Meeting coordination
- Diary management
- Email management
- Document management
- MS Office (Word, Excel, Outlook, PowerPoint)
- Customer service
- Compliance adherence
- Attention to detail & time management
- Discretion and confidentiality
- Problem solving
Languages
Italian
First Language
English
Proficient
C2
Spanish
Intermediate
B1
Interests
Clay crafting, exploring London green spaces, reading, cooking
Timeline
Workplace Host
Legal & General
02.2025 - Current
Reservation Agent
The Arts Club
10.2024 - 12.2024
Hostess
Gattopardo Restaurant
02.2024 - 09.2024
Customer Service Assistant
Manor Shopping Centre
12.2023 - 01.2024
Reservation Agent
The Hoxton Hotel
09.2022 - 10.2023
Hostess
Shangri-La Hotel- The Shard
06.2021 - 09.2022
Hostess
Aqua Shard
09.2018 - 01.2020
Waitress
Novikov
05.2018 - 09.2018
Restaurant Team Member
Fat Angel
08.2017 - 02.2018
Production Engineer
Faulhaber Minimotor SA
06.2015 - 08.2017
English academy certificate -
ACADEMIA LANGUAGES
High School of Tourism and Diploma -
High School of Tourism