Alessia Luvini

• Responding to inquiries via phone, email, update member information and maintain accurate data in the system to proceed with bookings.
• Inform relevant staff about special member requests or requirements, (F&B, Events,Kitchen).
• Address and resolve any issues or concerns related to reservations in a professional and timely manner.

• Managing Hotel room Reservation for 3 different properties, looking after reports and trainings.
• Providing detailed information about room rates, amenities, packages, and promotions.
• Responding to inquiries via phone, email, or online booking third party platforms.

Mystery Guest Evaluation (Best Performer)

Successfully passed the Mystery Guest evaluation for The Hoxton, achieving the highest score. Demonstrated exceptional attention to detail, customer service insight, and analytical skills in assessing service quality and compliance with company standards.

• Experienced and personable hostess with a proven ability to create a welcoming atmosphere, efficiently manage reservations, and ensure seamless customer service in fast-paced restaurant environments."
• Managed reservation schedules using CoverManager System.
• Provided solutions for unexpected seating conflicts or delays.

• Looking after costumers service relations during Christmas period.

• Manage the flow of guests to maintain a balanced and efficient seating plan.
• Prepare daily reports on guest flow, reservations, and table turnover.
• Cater to an international clientele, often using multilingual skills or cultural awareness to enhance guest comfort.