Alessia Ilie
Kidlington
Summary
Dedicates individual searching for a position in the retail and marketing industry. Eager to acquire knowledge in selling and customer service. Strong willingness to meet sales objectives where capabilities in will be rewarded, friendly and vivacious with good organisational and communication skills.
Overview
2
2
years of professional experience
Work history
Sales and Marketing Virtual Assistant
Michael Kors, Bicester Village
Michael Kors
Bicester
12.2022 - Current
- Helping customers through phone calls to choose items based on different requirements
- Contact potential or current customers to explore how certain products/promotion can boost conversion rate
- Deliver an exceptional level of service to each customer by listening to concerns
- Applied new tools and multi-channel approaches to generate demand for products and services.
- Worked with sales team to solicit and sell products and services to potential clients.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Cashier
Michael Kors
Bicester, Oxfordshire
04.2022 - 11.2022
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Reduced customer wait times through optimised checkout processes.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Stylist
AllSaints
Bicester, Oxfordshire
09.2021 - 01.2022
- Worked closely with shop floor staff to resolve problems and handle customer concerns
- Assisting with merchandise recovery and maintenance of the sales floor to meet company standards
- Proactively engaged customers and provide excellent service by ascentaining and meeting needs
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
Education
Level 3 Diploma - Fashion Business & Retail
Fashion Retail Academy
London 09/2021 - 05/2023
Marlborough School
2021
Skills
- Creativity
- Customer Service
- Marketing
- Consultative selling
- Excellent timekeeping
- Canva
- Self-motivated
- Confident communicator
Languages
Romanian
Native
Timeline
Sales and Marketing Virtual Assistant
Michael Kors, Bicester Village
Michael Kors
12.2022 - Current
Cashier
Michael Kors
04.2022 - 11.2022
Stylist
AllSaints
09.2021 - 01.2022
Level 3 Diploma - Fashion Business & Retail
Fashion Retail Academy
09/2021 - 05/2023
Marlborough School
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