ALESSIA GHIDINI

Manage and monitor all travel arrangements across 10 countries, including the UK, Spain, UAE, Italy, and others

Train new employees on corporate travel policies and procedures in order to let them follow the guidelines

Develops and manages global mobility policies, ensuring compliance with immigration, tax, and labor regulations

Negotiate with hotels and airlines to secure the best possible rates for business travellers

Manages relocation vendors and negotiates services (e.g., housing, travel, destination support)

Managed Italian Partners to increase order volumes through targeted promotions and commercial strategies

Supported new hires as Senior team member, providing training and producing quality reports during onboarding

Guides clients through onboarding, adoption, and ongoing use of the solution

Acts as the main point of contact, coordinating with internal teams to resolve problems and improve the partner experience

• Supported e-commerce development, collaborating with the IT team to enhance platform functionality and user experience
• Managed social media channels and built partnerships with international influencers to boost brand visibility and engagement
• Coordinated cross-functional workflows between designers and production houses to ensure timely delivery of collections aligned with brand standards

• Provided personalized clientelling and sales support, focusing on customer management and retention
• Managed CRM activities, creating targeted newsletters to drive loyalty and repeat purchases
• Developed product knowledge and training, studying new collections and organizing sales role-plays to improve team performance
• Enhanced sales KPIs, supporting growth in ATV and IPT through tailored coaching and sales techniques