Alessia Della Camera

• Worked with warehouse teams to plan and execute efficient storage strategies.
• Prepared logistics documentation, including shipping manifests and customs clearance forms.
• Completed shipment documentation to company standards.
• Liaised with customers and other departments to plan timely transportation of goods.
• Liaised with suppliers and carriers to schedule timely deliveries and optimise transportation routes.
• Planned logistics across international boundaries to reliably meet delivery requirements.
• Communicated with carriers, shipping lines and external haulage contractors.
• Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
• Supported data accuracy for all systems and documentation required for import and export compliance.

• Build a rapport with new and existing customers to boost client retention.

• Handle customer concerns and complaints ensuring issues are swiftly resolved and build loyalty.

• Resolve escalated issues and liaise with clients to restore satisfaction and promote retention.

• Deliver high sales performance within budget to strict deadlines and targets.

• Provide customers with price information and handle financial transactions.

• Place customer orders, providing guidance and knowledge on product delivery timeframes.

• Monitor customer trends and account performance to proactively identify and rectify challenges.

•Work with internal teams to ensure that client projects are delivered on time, within scope, and within budget. This includes setting project timelines, assigning responsibilities, and managing resources

• Closed trade deals involving large quantities of goods.
• Improved customer satisfaction with prompt and accurate order fulfilment.

• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Greet visitors, answer phone calls, and direct inquiries to the appropriate personnel.
• Coordinated incoming and outgoing packages and mail to facilitate distribution.
• Coordinated travel flights, accommodation and itineraries for office staff.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Delivered front of house duties with warm and professional manner.
• Manage relationships with external suppliers, contractors, and service providers, ensuring contracts are adhered to and services meet expectations.
• Help track and manage personal or business-related expenses, including submitting expense reports or processing reimbursements.
• Ensure invoices are paid on time and maintain records of financial transactions.
• The ability to juggle multiple tasks and deadlines, ensuring everything runs on schedule.
• Assist with prioritizing and tracking ongoing projects or tasks, making sure deadlines are met.

• Directed and supervised front-of-house operations, upholding company standards.
• Tracked expenses and business outgoings to remain within cashflow targets.
• Provide regular reports and updates to senior management on customer service performance, customer satisfaction trends, and areas for improvement.
• Step in to resolve complex or high-priority customer issues that the team may be unable to address. This includes investigating complaints, offering solutions, and following up with customers.
• Oversee customer service interactions across multiple channels (phone, email, live chat, social media, etc.) to ensure prompt, effective, and consistent service delivery.
• Provide regular updates and reports to management on customer service performance metrics, including customer satisfaction, resolution times, and other relevant data.
• Forged working relationships with suppliers and negotiated purchasing conditions.