Alessandro Mallia

Originally started in 2019 as a server for a few months before COVID pandemic. I took the same position in 2021 to then progress first as a Rocker (Team Leader) and then Restaurant Supervisor.

I have a strong knowledge of the FOH departments, having also worked as a bartender, expo and host.

Some of my duties and skills:

• Lead the team throughout the shift
• Create budgets, manage costs of sale and labour
• Create and post rotas for all departments in the restaurant
• Help the AGM and GM ordering stock and supplies
• Provide excellent customer service, resolve issues and complaints
• Manage cash and card handling and banking during and the end of the shift
• Host staff meeting and train new team members
• Being a living and breathing example of the company values
• Contacting suppliers, IT and maintenance company when needed
• Provide unrivalled performances as server, bartender, expo and host
• Help the company reach its targets by being mentioned in several positive reviews and winning individual and group competitions

I took this position during lockdown in Italy for a six months fixed contract while waiting to be able to come back to Scotland.

Here some of my responsibilities:

• Leading the team during a shift
• Ensure quality and freshness of our products
• Checking that our fruits, meat, fish and poultry are up to standard
• Perform reductions and discounts when necessary
• Get rid of expired stock and order new one
• Replenish shelves and work tills
• Cash and card handling and banking
• Provide top customer service
• Help Store and Area Manager in their tasks

I started as a Bartender at Coast to Coast restaurant in Birmingham.

I then expanded my expertise working as a waiter and restaurant supervisor.

I have been promoted to Bar Manager within the company and offered to open a new Restaurant "FireJacks" in Solihull.

I managed to help it reach the #1 position in the best restaurants in Solihull on TripAdvisor.

I then transferred to Filling Station in Edinburgh where I worked for 6 months before applying for Hard Rock.

During my time in Coast to Coast I joined a bartending competitions and placed 6th overall the UK.

Here some of my duties:

• Provide excellent customer service
• Cash and Card handling and banking
• Dealing with complaints and solving issues
• Count stock, supplies and place orders
• Being a top server, bartender and receptionist
• Cover shifts in other stores located in other cities as Sheffield, Nottingham and Leicester