Donika Nenkova Georgieva
London,United Kingdom
Summary
Dedicated professional with a strong foundation in strategic planning and problem solving. Demonstrates exceptional communication skills and decision-making competence complemented by a flexible and responsible approach to teamwork. Possess expertise in managing dietary restrictions and ensuring effective collaboration in diverse environments. Committed to leveraging these skills towards achieving organisational goals and enhancing team performance.
Overview
7
7
years of professional experience
Work History
Event Catering Supervisor
Camm & Hooper
London, United Kingdom
04.2024 - Current
- Created attractive food presentations to entice customers.
- Assisted the chef in meal preparation when required, ensuring efficient operations.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
- Addressed customer complaints promptly, ensuring their satisfaction.
- Improved customer satisfaction by providing excellent food and service.
- Trained new staff members in company procedures to maintain service standards.
Waitress and barista
Dukes Meadows
Chiswick, UK
02.2020 - 03.2025
- Showcased extensive knowledge of menu items, heightened customer decision-making.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Customer support
Man Power Bulgaria
Sofia
10.2019 - 02.2020
- Customer support in a call center
- Provided customer support through troubleshooting and resolving technical issues efficiently.
- Facilitated customer support with effective troubleshooting techniques.
- Responded promptly to service requests, providing high-quality customer support in a timely manner.
- Provided excellent customer support to resolve technical issues promptly.
- Provided outstanding customer support throughout claim processes through diligent caseload management.
Guest Services Assistant
Grand Teton Lodge Company
Moran, USA
05.2019 - 08.2019
- Company Overview: USA
- Customer service in a restaurant
- USA
- Increased customer satisfaction by delivering prompt, courteous service.
- Managed staff rota to ensure adequate coverage during peak hours.
- Assisted in menu development for improved guest satisfaction.
- Streamlined table turnover processes, enhancing operational efficiency.
- Developed rapport with regular patrons to foster loyalty and repeat business.
Restaurant Support Staff
Grand Teton Lodge Company
Moran, USA
05.2018 - 10.2018
- Company Overview: USA
- Customer service in a restaurant
- USA
- Designed an effective database system with accurate record-keeping in mind.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelor of Business Administration - BA (Hons) Business Management
Buckinghamshire New University
Wycombe 09.2021 -
Bachelor degree - Italian Philology
Sofia University St. Kliment Ohridski
01.2015 - 01.2019
Liceo Scientifico Statale - undefined
Galileo Galilei
Mondragone, CE 09.2011 - 06.2014
Skills
- Team worker
- Flexible
- Responsible
- Good communication skills
- Strategic planning expertise
- Familiarity with dietary restrictions
- Decision-Making competence
- Problem-solving
- Communication skills
Languages
Bulgarian
Italian
English
Personal Information
- Date of birth: 01/16/98
- Gender: Woman
- Nationality: Bulgaria
Custom
Customer support, waitress, barman, busser, food runner, cleaner
Timeline
Event Catering Supervisor
Camm & Hooper
04.2024 - Current
Bachelor of Business Administration - BA (Hons) Business Management
Buckinghamshire New University
09.2021 -
Waitress and barista
Dukes Meadows
02.2020 - 03.2025
Customer support
Man Power Bulgaria
10.2019 - 02.2020
Guest Services Assistant
Grand Teton Lodge Company
05.2019 - 08.2019
Restaurant Support Staff
Grand Teton Lodge Company
05.2018 - 10.2018
Bachelor degree - Italian Philology
Sofia University St. Kliment Ohridski
01.2015 - 01.2019
Liceo Scientifico Statale - undefined
Galileo Galilei
09.2011 - 06.2014
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