Alessandra Soave
Bo’ness,West Lothian
Summary
I am an enthusiastic and highly motivated individual, who prides themselves on their attention to detail and ability to follow instructions diligently. I am also able to use my own initiative when completing tasks, which allows other members of my team to carry out their tasks without interruption. I am able to work quickly and efficiently, especially when in fast paced and highly pressurised environments, where I remain calm and level headed.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Front of House Supervisor
Nero Pizzeria
Linlithgow
02.2022 - 06.2024
- Facilitated fast and efficient communication between front and back of house staff.
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
- Monitored condition of entire facility to verify all areas were clean, safe and comfortable for guests.
- Led team to deliver outstanding hospitality operations.
- Oversaw training of service staff in proper customer service techniques to deliver high-quality patron experience.
- Hired and onboarded staff on restaurant procedures and policies.
- Kept adequate inventory levels of food, liquor and other items needed for daily operations.
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in line with restaurant policies and procedures.
Front Of House/Floor Manager
Bombay Cottage
Hamilton
03.2021 - 12.2021
- Understood and adhered to food safety and hygiene regulations.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately took orders, making menu recommendations as appropriate.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Team Member
Cheeky Moo’s Ice Cream Parlour
Rutherglen
01.2020 - 02.2021
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Completed opening and closing checklists to create welcoming store environment.
- Prepared and packaged orders with precise presentation skills.
- Remained flexible to cover shifts and work overtime as required.
Kitchen Assistant/Carer
Victoria House Care Home
Blantyre
02.2019 - 12.2019
- Assisted in preparation of meals to exact recipes.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
Early Years Practitioner
Barnehage Nursery
Blantyre
01.2018 - 01.2019
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Built positive relationships with families, enhancing trust in care provisions.
- Implemented Safeguarding Procedures to monitor and protect children.
Daily Picker
Quiz Warehouse
Bellshill
10.2016 - 12.2017
- Accurately packed and picked high-volume orders in fast-paced environments.
- Processed orders using handheld scanners with speed and precision.
- Adhered to strict deadlines, managing competing tasks using time management abilities.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
Chef
Smiths Restaurant
Uddingston
10.2014 - 09.2016
- Planned menus with diverse and seasonal dishes using sustainable, locally sourced produce.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Switched between multiple positions/sections within highly pressurised kitchen.
Education
Makeup Artistry
New College Lanarkshire
Ravenscraig 08.2019 - 06.2020
Professional Cookery
New College Lanarkshire
Ravenscraig 08.2013 - 06.2014
Standard Grades
John Ogilvie High School
Burnbank 08.2009 - 06.2013
Skills
Staff management
undefinedAccomplishments
Networking • successful promotion of ESS,Barra Berries,Amity Fish Company and Mackintosh of Glendaveny through demonstrations at the Royal Highland Show.
Leonardo Da Vinci Mobility Programme • Attained international work experience through the Leonardo Da Vinci Mobility Programme.
References
References available on request.
Additional Information
I am currently working towards a national certificate in sound production at Forth Valley, Stirling campus.
Timeline
Front of House Supervisor
Nero Pizzeria
02.2022 - 06.2024
Front Of House/Floor Manager
Bombay Cottage
03.2021 - 12.2021
Team Member
Cheeky Moo’s Ice Cream Parlour
01.2020 - 02.2021
Makeup Artistry
New College Lanarkshire
08.2019 - 06.2020
Kitchen Assistant/Carer
Victoria House Care Home
02.2019 - 12.2019
Early Years Practitioner
Barnehage Nursery
01.2018 - 01.2019
Daily Picker
Quiz Warehouse
10.2016 - 12.2017
Chef
Smiths Restaurant
10.2014 - 09.2016
Professional Cookery
New College Lanarkshire
08.2013 - 06.2014
Standard Grades
John Ogilvie High School
08.2009 - 06.2013
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