Alessandra Ruocco
Paignton,Devon
Summary
Dedicated and service-oriented professional with extensive expertise in hospitality, food and beverage service, and passenger guidance. Demonstrates exceptional communication, effective listening, and decision-making skills while maintaining a calm demeanour under pressure. Proficient in flight safety protocols, reservation systems, and first aid procedures, including adult and child CPR. Adept at time management and delivering courteous service with a focus on safety awareness and customer satisfaction. Committed to fostering a positive travel experience through professionalism, resilience, and attention to detail.
Adaptable, driven professional with strong leadership qualities and background in strategic planning and team management. Expertise in operational oversight and fostering collaborative environments to improve healthcare delivery. Dedicated to driving organisational success and enhancing patient care.
Experienced General Manager in Healthcare, skilled in leading multidisciplinary teams and driving operational improvements. Spearheaded initiatives that enhanced patient care quality and streamlined administrative processes. Known for fostering collaborative environments and achieving tangible outcomes in resource allocation and cost management. Practise diversity policies.
Overview
26
26
years of professional experience
1
1
Certification
Work history
General Manager, Healthcare
Devon C air Ltd
Paignton, Devon
02.2009 - Current
- Cultivated harmonious work environment through effective team management.
- Organised outreach activities to strengthen community relationships and promote health awareness.
- Enhanced patient satisfaction by implementing innovative healthcare strategies.
- Fostered transparency in dealings to build trust with patients and families.
- Developed policies, resulting in improved staff morale and productivity.
- Forged partnerships with local communities for improved public health initiatives.
- Elevated standards of care to secure accreditation from national healthcare bodies.
- Implemented robust financial controls, improving overall fiscal health of the organisation.
- Managed daily service operations through strategic care planning.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Planned annual budgets to meet operational needs within financial targets.
Front of house manager
Quo Vadis Italian Restaurant
Preston, Paignton, Devon
11.2004 - 01.2008
I returned to the UK in 2004 after residing in Australia for 10 years. I assisted my parents who owned and ran an Italian and French Restaurant in Devon.
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Enforced company policies consistently, maintaining a disciplined work environment.
- Updated menus seasonally in consultation with Chef resulting in exciting culinary offerings.
- Built loyal customer base by creating welcoming environment with top quality service.
- Led by example in providing customers with attentive, professional restaurant service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Travel Consultant
Drive Travel/Eliza Travel
Frankston, Victoria, Melbourne, Australia
06.2000 - 07.2004
- Based in Australia, I organised canal boat and motor home holidays worldwide. This was an internet based business.
- Coordinated with suppliers to secure best rates and services.
- Negotiated contracts with vendors, securing competitive prices and terms.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Conducted calls professionally and politely to maintain excellent service standards.
- Tracked flight prices to secure best-possible prices for customer trips.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
Education
FdSC - Foundation Degree Course - Law
University of Plymouth
Paignton, UK 09/2019 - 09/2021
NVQ Level 4 - Healthcare Management
City & Guilds
London 01/2009 - 09/2009
Skills
- Optimistic mindset
- Dietary knowledge
- Time management and efficiency
- Professional demeanour
- Food and beverage service
- Effective listening
- Safety awareness
- Exceptional communication
- Calm under pressure
- Decision making
Websites
Affiliations
- I am currently trying for my PPL and I have regular flying lessons out of Exeter airport
Accomplishments
I have over 20 years experience in Healthcare and hold all the relevant training certification, including NVQ Level 4 in Management
Mental Capacity training
Safeguarding of vulnerable adults
First Aid
Manual Handling
Infection control
Health and nutrition
Certification
I became an Australian citizen in 2004.
I hold both an Australian and a UK passport
Full drivers licence - no points
Aiming to get my ppl - actively having flying lessons
Languages
Italian
Elementary
future career goal
I have always loved flying and have an absolute passion for planes! I have travelled extensively.
At age 18 I wanted to be an air hostess but my life went in a different direction but the passion has never left me.
I have been and I am still the Managing Director of a successful Domiciliary Home care company based in Devon. I have run the company for 17 years but I can finally step back and pursue my passions. I am currently taking flying lessons. My children are both adult and I feel that now, I can bring all my skills together and combine in to the job that I always wanted. I believe that I would be an asset to your company. I bring experience and professionalism to the workplace and I am a strong team player, believing that a strong team is paramount to any success.
Timeline
General Manager, Healthcare
Devon C air Ltd
02.2009 - Current
Front of house manager
Quo Vadis Italian Restaurant
11.2004 - 01.2008
Travel Consultant
Drive Travel/Eliza Travel
06.2000 - 07.2004
FdSC - Foundation Degree Course - Law
University of Plymouth
09/2019 - 09/2021
NVQ Level 4 - Healthcare Management
City & Guilds
01/2009 - 09/2009