Alesha Benjamin
Program Director
London
Summary
High-achieving Senior Project Manager offering 11+ years of product &project management expertise. Well-versed in Stakeholder Management, Road map development ,large budgets and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents. Certified Technical Salesforce Project Manager. Prince2 foundation and practitioner certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Senior Project Manager
SKY
London
04.2022 - Current
- Provide programme support and planning, leadership, line/activity management, warranty, and departmental behaviors
- Identify high-risk project delivery areas and shape approaches to mitigate
- Establish credible standards to define roles & responsibilities across the project/programme
- Offer insights across all delivery and departmental activities while consistently demonstrating key leadership principles
- Give maximum effort to maintain strategic awareness of other business priorities that impact the project
- Show leadership skills to provide clear direction for activity and line management responsibility
- Uphold departmental behaviour and ensure that the department behaviour is authentic and courageous.
Senior Program Manager
BCC (Freelance, Part-time)
London
03.2022 - Current
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Identified system needs and designed processes to support business requirements.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Networked in local community to identify business opportunities.
- Project managing a team to deliver complex Salesforce projects on time and to budget, motivating and influencing team members to be accountable and achieve success.
Project Lead
BUD LEADERS (Freelance Part-time)
London
07.2021 - 04.2022
- Completed tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Facilitated courses to improve problem-solving and creativity in the group
- Boosted online awareness, and productivity, and enhanced flexibility for workers and employers through digital content
- Identified computer support requirements such as Canva and Adobe Creative cloud to increase graphic designs amongst the team.
- Defined responsibilities and roles of 5 team members.
- Salesforce specialist, consultant responsibilities.
- Ensure effective use of project management software and tools by the team for managing projects.
- Acquired Salesforce Technical Manager certificate.
Project Lead Consultant
BPI ON DEMAND
09.2021 - 02.2022
- Relied on completing projects, managing costs, and monitoring performance
- Modernised operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency
- Displayed attributes of an effective manager to lead internal personnel, contractors, and vendors
- Exhibited a high level of technical competence to meet project goals and objectives
- Knowledge of Salesforce products - Sales, service, experience and health cloud alongside CPQ and FSL
- Facilitated and led meetings between project stakeholders to discuss deliverables, schedules, and conflicts
- Led community practice, played a key role in professional development, and efficiently manage projects through the sales force
- Adhered to the organisation’s project management policies, standards and methods, and governance framework that guaranteed delivery
- Originated unsought methods to resolve dependencies, issues, and risks within the delivery.
- Managed medium to large scale budgets.
Senior Project Manager
DESIGN N SUPPLY (Part-time)
07.2017 - 11.2021
- Implemented operational methodologies that lead to project costs while meeting key milestones
- Exercised informed judgment to achieve optimal performances that recognise policies and procedures
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
- Developed executive presentations and reports to facilitate project evaluation and process improvement
- Achieved project deadlines by coordinating with contractors to manage performance
- Drove team success through shared vision and recognition of quality performance.
Senior Product Owner
TELECOMPLUS
01.2012 - 06.2021
- Established processes and timelines to build workflow diagrams and Gantt charts
- Designed robust system applications through the establishment of an online configuration knowledge base that supports functionality
- Fixed operational inefficiencies by planning process activities that identify shortfalls and propose options
- Projected impending developments based on statistical data analysis, design, and information flow
- Educated employees on Zen desk to improve data management, monitor effectiveness, and suggest progress
- Built a library of models and reusable knowledge-based assets to produce consistent and streamlined business intelligence results.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Trained 150 new sales representatives on sales strategies and processes to reduce process gaps.
Event Manager
TELECOMPLUS
09.2008 - 01.2012
- Organised and proactively managed the event budgets to deliver at or below projected costs
- Proactively managed staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
- Coordinated florists, photographers, videographers, musicians, and ceremony participants during rehearsals and pre-ceremony, ceremony, and reception events
- Questioned clients to understand event scopes of work and establish budgets to determine timelines for venue selection, guest list finalisation, rehearsal, ceremonies, and receptions
- Adhered to client-event requirements through effective delegation and management of the entire production lifecycle from concept to execution.
Event Coordinator
CARPHONE WAREHOUSE
01.2006 - 08.2008
- Leveraged expertise while planning large-scale events such as trade shows, conferences, and meetings
- Held full responsibility for selecting and ordering décor and event materials
- Oversaw the execution on-time and under-budget project management on complex issues for senior leadership
- Fostered collaborative relationships with marketing and PR colleagues to promote special events in social calendars
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries
- Proactively negotiated with vendor to obtain cost-effective services and products.
Education
Bachelor of Arts - Business Management
CITY UNIVERSITY
City Of London, LND 01.2008 - 07.2011
A Level - Psychology
QUEENS PARK COLLEGE
London, ENG 09.2004 - 08.2006
High School Diploma -
CHRIST CHURCH
London, ENG 09.1999 - 09.2004
Skills
Project Scheduling
Certification
PRINCE2 Foundation &Practitioner in Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Senior Project Manager
SKY
04.2022 - Current
Senior Program Manager
BCC (Freelance, Part-time)
03.2022 - Current
Project Lead Consultant
BPI ON DEMAND
09.2021 - 02.2022
Project Lead
BUD LEADERS (Freelance Part-time)
07.2021 - 04.2022
Senior Project Manager
DESIGN N SUPPLY (Part-time)
07.2017 - 11.2021
Senior Product Owner
TELECOMPLUS
01.2012 - 06.2021
Event Manager
TELECOMPLUS
09.2008 - 01.2012
Bachelor of Arts - Business Management
CITY UNIVERSITY
01.2008 - 07.2011
Event Coordinator
CARPHONE WAREHOUSE
01.2006 - 08.2008
A Level - Psychology
QUEENS PARK COLLEGE
09.2004 - 08.2006
High School Diploma -
CHRIST CHURCH
09.1999 - 09.2004
PRINCE2 Foundation &Practitioner in Project Management
GOOGLE Certified in Digital Marketing
GOOGLE Certified in Machine learning and Python
SALESFORCE Certified Technical Project Management
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