Alen Thomas Nambudakam
Carshalton,Surrey
Summary
A skilled professional with more than 10 years of hotel experience, processing comprehensive understanding of hotel procedures, health and safety, and GDPR regulations. Holds an SIA Door Supervisor Licence and a valid First Aid at Work certificate. Demonstrates excellent leadership and interpersonal skills, thriving in team environments and under pressure to meet deadlines. Proficient in various Property Management Systems such as Opera, Fols, and Mews, alongside hospitality systems like Unifocus and Micros. Adept in Microsoft Outlook, Teams, Excel, and Word. Committed to advancing within the hospitality industry while maintaining high standards of service and operational efficiency.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Night Manager
art'otel London Battersea Powerstation
Battersea, London
03.2024 - Current
- Supervise nightly operations to ensure guest satisfaction and safety.
- Assist with managing team performance and resolving customer complaints.
- Coordinate staff schedules to maintain optimal coverage during peak hours.
- Managing room allocations and reservations for following day and making sure guest requests are honored.
- Providing training and support to new staff members during onboarding process and motivating team for upsells and maximising revenue.
Night Manager
Birch Selsdon (Went into Administration)
Selsdon, Croydon
05.2023 - 11.2023
- Managed nightly operations to ensure seamless guest experiences and high service standards.
- Supervised front desk staff, fostering a collaborative environment and enhancing team performance.
- Implemented training initiatives for new team members, improving service quality and efficiency.
- Resolved guest complaints promptly, ensuring satisfaction and maintaining positive relationships.
- Balanced financial transactions made during the day and corrected any discrepancies.
- Mentored and trained staff on quality service delivery, company policies and problem resolution.
Night Manager
ibis / Adagio (Accor)
Sutton, Surrey
02.2020 - 05.2023
- Supervised night operations to ensure smooth workflow and exceptional guest experiences.
- Managed staff scheduling and allocation to optimise team performance during night shifts.
- Implemented security protocols to maintain safety and comfort of guests throughout the night.
- Coordinated with various departments to address guest inquiries and resolve issues efficiently.
- Conducted regular inspections of facilities to uphold cleanliness and adherence to health standards.
- Completed night audit tasks and balanced all financial transactions completed on the day by resolving any discrepancies.
Reception Supervisor
Travelodge
Leatherhead, Surrey
02.2017 - 02.2020
- Supervised front desk operations and ensured seamless guest check-in and check-out experiences.
- Coordinated staff schedules and allocated resources to maintain optimal service levels.
- Mentored and trained new reception team members on company policies and customer service standards.
- Resolved guest complaints and inquiries efficiently to enhance overall satisfaction and loyalty.
- Managed office supplies inventory keeping the reception area well-stocked at all times.
- Ran monthly emergency drills to ensure staff readiness in case of an incident.
- Maximised revenue potential by motivating team for upsells.
Receptionist
Travelodge
Tolworth, Surrey
07.2014 - 02.2017
- Checking-in and Checking out guests.
- Delivering exceptional service to make the guests feel happy and comfortable throughout their stay.
- Float checks and several administrative duties.
- Promote food and drinks offering from Bar Cafe menu.
- Keep the line manager up-to-date with maintenance, service or equipment issues and follow these up.
Education
Certificate of Higher Education - Accounting and Finance
London Metropolitan University
London 09.2017 - 06.2018
A-Levels - Mathematics, Economics & Political Science
Richmond upon Thames College
Twickenham 09.2015 - 06.2017
GCSEs - English, Mathematics, Biology, Chemistry, Physics, Politics, Economics & Geography
MGM Salem Secondary School
India 06.2011 - 03.2013
Skills
- Good team player and have excellent interpersonal skills
- Able to work under pressure and meet deadlines
- Good leadership skills
- Fully versed in hotel procedures, health and safety and GDPR regulations
- Excellent knowledge of variety of PMS such as Opera, Fols and Mews Possesses good knowledge of hospitality systems such as Unifocus, Micros, Microsoft outlook, Teams, Excel and Word
Certification
- SIA Door Supervisor Licence.
- First Aid at Work.
Languages
English
Fluent
Malayalam
Native
References
References available upon request.
Timeline
Night Manager
art'otel London Battersea Powerstation
03.2024 - Current
Night Manager
Birch Selsdon (Went into Administration)
05.2023 - 11.2023
Night Manager
ibis / Adagio (Accor)
02.2020 - 05.2023
Certificate of Higher Education - Accounting and Finance
London Metropolitan University
09.2017 - 06.2018
Reception Supervisor
Travelodge
02.2017 - 02.2020
A-Levels - Mathematics, Economics & Political Science
Richmond upon Thames College
09.2015 - 06.2017
Receptionist
Travelodge
07.2014 - 02.2017
GCSEs - English, Mathematics, Biology, Chemistry, Physics, Politics, Economics & Geography
MGM Salem Secondary School
06.2011 - 03.2013
Similar Profiles
RAMALA RAIRAMALA RAI
Waitress assistant at Art'otel London Battersea Power StationWaitress assistant at Art'otel London Battersea Power Station
EDWARD GARCÍA HURTADOEDWARD GARCÍA HURTADO
Front of house Team Leader at art'otel London HoxtonFront of house Team Leader at art'otel London Hoxton
Prashansi VangunsterPrashansi Vangunster
Guest Host and Reservations at Art Otel London Battersea Power StationGuest Host and Reservations at Art Otel London Battersea Power Station
Heather Court-LeeHeather Court-Lee
Grounds maintenance worker at Self employedGrounds maintenance worker at Self employed
KATARZYNA MIKOLAJCZYKKATARZYNA MIKOLAJCZYK
Cleaning at Churchhill Services, NIC Services GroupCleaning at Churchhill Services, NIC Services Group