Alend Barzenjee
New Malden,Kingston upon Thames
Summary
Dedicated professional with expertise in customer relationships and team building. Proven reliability during peak hours to maintain an efficient work pace while excelling in multitasking. Multilingual speaker with an adaptive style, ensuring effective interactions across diverse people. Committed to punctuality and consistent performance in all tasks. I'm a driven individual with a natural talent for building relationships and fostering connections, combining strong communication skills with persuasive sales techniques and aiming to boost product visibility and drive market growth through innovative retail strategies. Offering a solid foundation in customer service and team management. Knowledgeable about creating a welcoming store environment, ready to use and develop organisational, leadership, and communication skills in a sales role.
Overview
5
5
years of professional experience
Work history
Barista
Ciao Ciao
Aberystwyth, Ceredigion
06.2024 - 10.2024
- Maintained cleanliness of café area while preparing orders efficiently.
- Ensured customer satisfaction through delivery of high-quality coffee and beverages.
- Promoted seasonal beverages, resulting in increased customer uptake.
- Provided exceptional service to enhance customer enjoyment and comfort.
- Provided a welcoming atmosphere to customers, promoting return visits as well as warmly greeting and serving customers, promptly processing payments to minimise wait times.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Managed high volume orders during peak hours maintaining quality of service.
Team Member and Barista Trainee
Pret A Manger
Kingston upon Thames, Surrey
08.2021 - 03.2022
- Worked as full-time team member for 6 months and provided outstanding service for over 100 daily café guests, continuously exceeding customer expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Regularly prepared and processed coffee orders when baristas needed assistance.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Delivery Driver
Uber
Kingston Upon Thames , Surrey
09.2020 - 08.2021
- Interpreted maps and followed written directions by cycling from the restaurants to the customers address to deliver them their food.
- Inspected customers age for alcohol containing food and followed safety hazards such as wearing a mask and social distancing each shift.
- Evaluated customer problems and determined appropriate action such as going back to the restaurant to fix their order.
Gardening Assistant
Kate Young - Neighbour
Kingston Upon Thames , Surrey
03.2020 - 08.2021
- Dug out and moved soil safely and efficiently from one area such as a plant pot to another.
- Liaised with neighbour to ascertain requirements, such as reorganising garden by moving items to their new allocated places.
- Effectively used trowel to clean up and maintain soil areas as well as refilling pots with soil.
- Performed high-quality garden maintenance, including refilling soil, watering plants, digging out plants, planting bulbs, cleaning water fountain, painting and varnishing fence panels and the garden shed.
Crew Member
McDonalds
Kingston Upon Thames , Surrey
09.2019 - 09.2020
- Learned all required tasks quickly, such as: food packaging, making drinks, cleaning and mopping, referring customer complaints, and restocking items.
- Resolved issues such as customer complaints and food spillages quick and efficiently to maintain fast service.
Education
Psychology BSc
Aberystwyth University
Aberystwyth 09.2022 -
A Levels - Biology And Psychology
Southborough High School
London, Surrey08.2021
GCSE -
Southborough High School
London, Surrey08.2018
Skills
- Punctual and reliable
- Good communication and people skills
- Customer relationship management
- Patience and tolerance
- Reliability in peak hours
- Efficient work pace
- Multitasking proficiency
- Adaptive communication style
- Team building
- Multilingual
Affiliations
- Traveling
- Hiking
- Networking
- Techno raves
- Fashion
- Making music
- Learning languages
Languages
English
Native
Kurdish
Fluent
Arabic
Upper intermediate
Welsh
Beginner
Timeline
Barista
Ciao Ciao
06.2024 - 10.2024
Psychology BSc
Aberystwyth University
09.2022 -
Team Member and Barista Trainee
Pret A Manger
08.2021 - 03.2022
Delivery Driver
Uber
09.2020 - 08.2021
Gardening Assistant
Kate Young - Neighbour
03.2020 - 08.2021
Crew Member
McDonalds
09.2019 - 09.2020
A Levels - Biology And Psychology
Southborough High School
GCSE -
Southborough High School
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