Alena Williams
South Hetton,Durham
Summary
Since leaving university in 2023, with a culinary arts degree, I have progressed in my role in my full time job from bar staff to manager in a year. I am a quite individual (to start with) but also a bubbly hard working person. I am always willing to get stuck in and always up for a challenge
Overview
4
4
years of professional experience
Work history
FOH Manager
Project Pizza and Wine
Whitley Bay
05.2025 - 01.2026
- Managed staff allocation, enhancing service efficiency and customer satisfaction.
- Handled front-of-house orders, ensuring seamless operations and timely service.
- Resolved customer complaints, improving guest experience and retention.
- Conducted end-of-day cash reconciliation, ensuring financial accuracy.
- Secured premises post-operation, maintaining safety and protocol adherence.
Supervisor
Project Pizza and Wine
Whitley Bay, North Tyneside
10.2024 - 01.2026
- Opening and closing the restaurant
- Counting the till before and after shift
- Locking up
- Delegating staff
Bar Staff Member
Project Pizza and Wine
Whitley Bay, North Tyneside
05.2024 - 01.2026
- Mixed drinks and served wine, beer and non-alcoholic drinks
- Kept the bar area well-stocked throughout each shift
- Processed cash, credit card and voucher payments using POS terminals
Bar Staff Member
Boulevard
Newcastle, Newcastle Upon Tyne
03.2022 - 06.2025
- Followed compliance with dates, hygiene and temperatures
- Processed cash, credit card and voucher payments using POS terminals
- Received drink orders from waiting staff and made drinks for 70 plus people from a one person bar
Bar Staff Member
Switch
Newcastle, Newcastle Upon Tyne
- Ensured drinks fridges were stocked before, during and after a shift
- Worked in a very busy club following first come first served
- Following challenge 25
- Processed cash, credit card and voucher payments using POS terminals
Catering Assistant
Tynemouth Aquarium
Tynemouth
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations
- Operated cash registers in line with cash handling procedures
- Serving hot drinks and ice creams
- Opening and closing the restaurant
- Working as a team to maintain good service during busy times
Seasonal Cook
Tynemouth Aquarium
Tynemouth
- Learnt the menu
- Prepared food items for the day such as salad, batter, bakery items
- Made food such as burgers, baguettes, fish, chips and a range of vegan meals
- Opened and closed the kitchen
- Maintained clean, safe environment by adhering to sanitation and safety requirements
Catering Assistant
Tynemouth Aquarium
Tynemouth
- Serving hot drinks and ice creams
- Opening and closing the restaurant
- Occasionally working in the kitchen when needed
- Operated cash registers in line with cash handling procedures
Education
Foundation Degree in Arts - Culinary Arts
Newcastle College University Centre
NewcastleNVQ Level 3 - Professional Cookery
Newcastle College
NewcastleNVQ Level 2 - Professional Cookery
Newcastle College
NewcastleSkills
- Health and Safety Compliance
- Initiative-Taking
- Decision-Making
- Motivational Leadership
- Strategic Planning
- Inventory Management
- Staff management
Timeline
FOH Manager
Project Pizza and Wine
05.2025 - 01.2026
Supervisor
Project Pizza and Wine
10.2024 - 01.2026
Bar Staff Member
Project Pizza and Wine
05.2024 - 01.2026
Bar Staff Member
Boulevard
03.2022 - 06.2025
Bar Staff Member
Switch
Catering Assistant
Tynemouth Aquarium
Seasonal Cook
Tynemouth Aquarium
Catering Assistant
Tynemouth Aquarium
NVQ Level 3 - Professional Cookery
Newcastle College
Foundation Degree in Arts - Culinary Arts
Newcastle College University Centre
NVQ Level 2 - Professional Cookery
Newcastle College