Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Alen Mukogo

Barnsley,South Yorkshire

Summary

Punctual and efficient Delivery Driver spanning over nine years at Royal Mail group under Parcel Force, known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

22
22
years of professional experience
8014
8014
years of post-secondary education

Work history

Multi drop delivery driver

Amazon Logistics
Sheffield, South Yorkshire
06.2024 - 05.2025
  • Navigated through diverse routes using GPS, minimising delays in delivery times.
  • Worked under tight schedules whilst maintaining high performance standards.
  • Learnt new routes quickly which increased productivity over time.
  • Loaded and unloaded parcels, safeguarding goods from damage.
  • Followed traffic laws diligently for safe transportation of goods.
  • Utilised manual handling techniques properly to prevent injury while lifting heavy items.
  • Ensured timely delivery by effectively planning routes and managing time.
  • Communicated effectively with customers, resolving any disputes or complaints professionally.
  • Completed deliveries with smile and patient, personalised service.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Enhanced efficiency by carrying out basic vehicle maintenance tasks.
  • Checked delivery details meticulously to avoid misdeliveries or rejections.
  • Reported any mechanical issues immediately to ensure quick resolution and minimal downtime.
  • Safeguarded customer satisfaction with professional and courteous service.

Delivery driver

Royal Mail Group-Parcel force
Rotherham, South Yorkshire
11.2014 - 04.2024
  • Completed deliveries with smile and patient, personalised service.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Care assistant

Precedo Health Care
Dronfield, Derbyshire
07.2013 - 03.2014
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Respected privacy and dignity of each resident during provision of care services.
  • Submitted reports to manager regarding status of client.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.

Delivery driver Parcel Force

Hrgo Recruitment
Doncaster, South Yorkshire
06.2013 - 12.2013
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Submitted required documentation upon journey completion.
  • Carried out complex manoeuvres in busy, high pressure environments.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.

Crew member

Mcdonalds
Tankersley, South Yorkshire
03.2003 - 06.2013
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Prepared food and beverages within target time frames.
  • Used fryers , grills, and microwaves while following safety guidelines.
  • Assessed food quality before serving customers to meet high-quality standards.

Education

Functional Skills Mathematics Levels 2 - Mathematics Level 2

Adult Skills And Community Learning
Barnsley
07.2012 - 01.2013

Certificate in Environmental Sustainability - Environmental Sustainability

Dearne Valley College
Wath-upon-Dearne
09.2012

Diploma in Tourism and Business Studies - Tourism And Business Studies

Institute of Commercial Management
Ringwood, Hampshire
03.2001

Certificate in Travel and Tourism - Travel And Tourism

Institute of Commercial Management
Ringwood, Hampshire
05.2000

GCSEs - GCSE

Mucheke High School
Zimbabwe
11.1997

Skills

  • Efficiency and time management skills
  • Reliable
  • Route planning
  • Vehicle loading and unloading
  • Customer interaction and engagement
  • Basic maintenance knowledge
  • Knowledge of safety regulations and traffic laws
  • Problem solving

Affiliations

  • Cycling and Gardening

Timeline

Multi drop delivery driver

Amazon Logistics
06.2024 - 05.2025

Delivery driver

Royal Mail Group-Parcel force
11.2014 - 04.2024

Care assistant

Precedo Health Care
07.2013 - 03.2014

Delivery driver Parcel Force

Hrgo Recruitment
06.2013 - 12.2013

Functional Skills Mathematics Levels 2 - Mathematics Level 2

Adult Skills And Community Learning
07.2012 - 01.2013

Crew member

Mcdonalds
03.2003 - 06.2013

Certificate in Environmental Sustainability - Environmental Sustainability

Dearne Valley College

Diploma in Tourism and Business Studies - Tourism And Business Studies

Institute of Commercial Management

Certificate in Travel and Tourism - Travel And Tourism

Institute of Commercial Management

GCSEs - GCSE

Mucheke High School

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Alen Mukogo