ALEN DAS

• Provided operational leadership supporting one of London's busiest renal departments delivering treatment to approximately 300 dialysis patients every week across multiple clinical sites.
• Managed the day-to-day operational activities of the dialysis and outpatient department, ensuring services operated safely and efficiently.
• Acted as the primary operational contact for patients, relatives, clinicians, consultants, nurses, transport providers, interpreters, maintenance teams and external contractors.
• Served as the senior escalation point for operational issues, resolving incidents quickly while maintaining continuity of patient care.
• Coordinated multidisciplinary team (MDT) meetings, prepared agendas, recorded minutes and monitored completion of agreed actions.
• Managed patient transport services, proactively resolving delays and reducing missed appointments through effective coordination.
• Maintained confidential patient records in accordance with GDPR and NHS Information Governance standards.
• Conducted operational planning across multiple renal sites including Barnet Hospital, Edgware Community Hospital and Tottenham Hale Dialysis Unit.
• Produced operational reports and performance information using Power BI and clinical management systems to support service improvement.
• Supported department managers with workforce coordination, rota planning and service delivery.
• Delivered induction and training to new administrators, ensuring consistency and operational excellence.
• Worked effectively under pressure, balancing competing priorities while maintaining exceptional standards of patient service.
• Supported emergency situations by coordinating communication between clinical teams, transport services and operational management.
• Built trusted relationships with patients and families by providing compassionate, professional support during challenging circumstances.

SYSTEMS USED

• Power BI
• PowerChart
• CapMan
• VitalData
• PTS
• Envoy
• Dals Link
• Microsoft Office

• Supported operational delivery within high-volume logistics environment ensuring business continuity, compliance and excellent operational performance.
• Coordinated daily operational activities across warehouse, customer service, HR, finance and operations departments.
• Produced KPI reports enabling managers to monitor operational performance and make informed decisions.
• Used Manhattan Warehouse Management System and Citrix to manage inventory and operational workflows.
• Assisted supervisors in maintaining operational efficiency during busy warehouse shifts.
• Supported compliance audits ensuring company procedures and safety standards were maintained.
• Coordinated communication between departments to minimise operational disruption.
• Assisted with onboarding and training new colleagues.
• Identified opportunities for process improvements that enhanced operational efficiency.
• Maintained accurate operational documentation supporting regulatory compliance.

• Processed high-volume operational data with exceptional accuracy.
• Conducted quality assurance and validation checks.
• Investigated operational exceptions and resolved discrepancies.
• Worked within strict compliance and quality standards.
• Collaborated with team leaders to improve operational performance and productivity.