Aleksаndr Zаblоckij
London,Greater London
Summary
Proficient in technical troubleshooting and customer communication, delivering effective IT support and issue resolution. Focused on enhancing user experiences and operational efficiency through innovative solutions. Proven track record of driving user satisfaction and resolving complex technical issues swiftly.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Senior Technical Support Analyst
Trayport
London Area
01.2024 - 08.2025
- Managed client lists to facilitate training and development of API applications for Trayport software integration in energy trading.
- Provided onboarding support for EMA, ensuring seamless user experience.
- Advised clients, including Macquarie, RWE, and Newedge, on optimal use of Trayport software tailored to specific needs.
- Delivered comprehensive API application support, enhancing understanding of order and trade lifecycle for improved reporting and chart building.
- Handled client requests and software bug reports to assist development team in prioritising critical tasks.
Support Analyst
Trayport
London Area
04.2022 - 01.2024
- Supported integration of Joule trading software with client ETRM systems, including Brady, Scila, and Endur.
- Facilitated client-facing communications to address inquiries and provide on-demand SaaS support.
- Tracked and logged all support requests accurately in line with company procedures.
- Managed setup and maintenance of production and UAT environments for optimal performance.
Technical Support Specialist
Intertrader Limited
London
08.2019 - 04.2022
- Maintained equipment for over 40 staff members through physical and online support.
- Oversaw trading software management, including Fidessa, TT, Bloomberg, and CQG.
- Cultivated relationships with Exchanges such as LME, ICE, and CME to ensure connectivity.
- Managed integration of NASDAQ trade surveillance, focusing on data validation and API integration with development team.
Technical Support Engineer
Pod Food
01.2017 - 08.2019
- Managed 18 stores across London, providing physical support for POS systems and office equipment.
- Collaborated with Finance team to create reports and deliver data to shareholders using Power BI and Excel.
Education
High School - Science
"Juventos" Gimnasium
01.2009 - 01.2013
Bachelor's Degree - Biochemistry and Molecular Biology
London Metropolitan University
01.2013 - 01.2016
Skills
- XML and API development
- FIX and Exchange connections
- Broker, trader, and EMA expertise
- Data integration and management
Certification
- Azure Active Directory: Basics
- ITIL v4 Foundation
Languages
English
Proficient (C2)
Lithuanian
Native
Russian
Native
Timeline
Senior Technical Support Analyst
Trayport
01.2024 - 08.2025
Support Analyst
Trayport
04.2022 - 01.2024
Technical Support Specialist
Intertrader Limited
08.2019 - 04.2022
Technical Support Engineer
Pod Food
01.2017 - 08.2019
Bachelor's Degree - Biochemistry and Molecular Biology
London Metropolitan University
01.2013 - 01.2016
High School - Science
"Juventos" Gimnasium
01.2009 - 01.2013
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