Aleksandrina Stoykova
Weston Super Mare
Summary
Accomplished professional with extensive expertise in office administration, customer service, and quality control. Demonstrates proficiency in CRM systems, Microsoft Office, and technical drawing interpretation. Adept at decision-making, teamwork, and operating office equipment. Proven ability to handle mail efficiently and manage reception desk operations with excellent telephone etiquette. Career goal: to leverage skills in a dynamic environment that values precision and customer satisfaction.
Energetic professional with strong organisational skills and keen eye for detail. Proficient in managing schedules and handling communication, ensuring smooth office operations. Committed to enhancing office efficiency and creating positive work environment.
Focused QC Inspector with talent for ensuring product quality and compliance. Skilled in identifying defects and implementing corrective actions, leading to improved production standards. Known for improving inspection processes, enhancing efficiency, and reducing waste.
Overview
12
12
years of professional experience
Work History
Office administrative assistant
DHL Supply Chain
Avonmouth, Bristol
07.2023 - Current
- Conducted thorough research for projects, aiding in successful completion of assignments.
- Enhanced customer satisfaction through timely query resolution.
- Streamlined filing system, resulting in easier access to important documents.
- Improved communication within the team with regular updates and notifications.
- Achieved streamlined office operations by managing daily administrative tasks.
- Handled incoming calls professionally whilst providing helpful assistance to callers.
- Minimised downtime for employees by promptly addressing and resolving technical issues.
- Handled day-to-day office activities and operations including Excel Spreadsheets and Red Priers- Wearhouse software.
- Dealt with Discrepancies queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Wrote professional letters, emails and memoranda for business communication.
- Sorted and organised different types of information by document type, personnel or location.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
QC inspector
Offsite Solutions
Highbridge, Somerset
11.2021 - 07.2023
- Conducted regular audits to maintain consistency in production quality.
- Utilised industry tools for precise measurement and evaluation of products.
- Verified raw materials against set specifications to ensure superior product output.
- Conducted periodic maintenance checks for optimal functioning of inspection equipment.
- Maintained high standards of quality for customer satisfaction through detailed analysis.
- Facilitated training workshops to enhance staff understanding of quality control procedures.
- Performed visual inspections, ensuring adherence to design specifications and standards.
- Reviewed technical documents for accuracy and completeness, eliminating potential errors.
- Resolved complex issues by providing technical guidance in quality control processes.
- Collaborated with production team to improve overall product quality.
- Mitigated risks by identifying and reporting non-conformities in the production process.
- Participated in root cause analysis meetings after product failures, promoting preventive measures.
- Managed compliance to safety regulations, ensuring a safe working environment.
- Complied with ISO standards whilst performing all QC inspections.
- Ensured product quality by conducting thorough inspections on assembly line.
- Devised corrective action plans for identified defects, reducing wastage and rework costs.
- Kept quality paperwork accurately updated and filed for ease of reference.
- Carried out inspections within allotted timeframes to best maintain production line progress.
- Supervised and helped newly hired quality inspectors improve inspection skills.
- Executed thorough investigations, producing detailed non-conformance reports to evaluate and rectify production issues.
- Logged non-conformances and performed root cause analysis to avoid repeat issues.
- Interpreted blueprints and technical drawings accurately for reliable quality assessments.
- Used precision meters and measurement tools for accurate testing.
QA Assistant
Monaghan mushrooms
Soa
05.2020 - 11.2021
- Leading failure analysis and complaint investigation of returned or rejected products to decide whether to stop production or change the production process
- Participating in product planning to discuss and review the quality assurance systems
- Resolving quality issues by identifying possible problems and causes, finding solutions, and implementing an action plan
- Assessed the quality of technical design documents
- Worked with the product development team to plan proper validation, verification, and testing procedures
- Drafted guidelines on process control
- Compiled reports, analysis, and present them to the management team
- Trained and supervised new employees in the quality operation department
Store Manager
Niko -2002
Soa
02.2019 - 04.2020
- Trained new employees in store operations and customer service policy
- Assisted in screening and hiring new employees on the company's behalf
- Developed intuitive and engaging incentives to reward loyal customers
- Assisted the store accountant in bookkeeping and petty cash management
Staff Accountant
Sami-M
Pernik
11.2017 - 02.2019
- Prepared financial statements and monthly/quarterly reports for review by the senior accountant and upper-level management
- Ensured the accuracy and timely delivery of all reports
- Handled office administrative activities, including data entry and correspondence
- Created backups of digital data to prevent data loss
Front Office Receptionist
Hotel Elit
Pernik
10.2016 - 08.2017
- Greeted and welcomed guests and provided a positive first impression of the organization
- Directed guests and answered their questions
- Scheduled appointments and followed up on reservations
- Received and sorted mail packages
- Answered phone calls and relayed messages to relevant authorities
- Addressed guest inquiries on the phone and in person
Office Assistant
Staples Vegetables LTD
Wrangle, Boston
02.2015 - 08.2016
- Consistently met my short and long-term targets
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Helped management to identify workflow issues and find solutions
Picker/Packer
Wrangle, Boston
01.2013 - 02.2015
Education
A-Levels - Accounting technician
PGE-Professional high school of economic
Pernik, Bulgaria 09.2006 - 05.2010
ESOL Entry 2 - English and Maths
Boston College
Boston, Lincolnshire 09.2015 - 05.2016
ESOL Entry 3 - English and Maths
Weston College
Weston-super-Mare 09.2022 - 05.2023
Level 1 - Excel
Weston College
Weston-super-Mare 03.2025 -
Skills
- Teamwork
- Office administration
- Customer service
- Mail handling capability
- Proficient in CRM systems
- Decision-Making proficiency
- Office equipment operation
- Reception desk operation
- Microsoft Office proficiency
- Telephone etiquette
- Quality control expertise
- Technical drawing interpretation
- Quality inspections
Languages
English
Bulgarian
Personal Information
- Date of birth: 09/07/91
- Nationality: Bulgarian
Timeline
Level 1 - Excel
Weston College
03.2025 -
Office administrative assistant
DHL Supply Chain
07.2023 - Current
ESOL Entry 3 - English and Maths
Weston College
09.2022 - 05.2023
QC inspector
Offsite Solutions
11.2021 - 07.2023
QA Assistant
Monaghan mushrooms
05.2020 - 11.2021
Store Manager
Niko -2002
02.2019 - 04.2020
Staff Accountant
Sami-M
11.2017 - 02.2019
Front Office Receptionist
Hotel Elit
10.2016 - 08.2017
ESOL Entry 2 - English and Maths
Boston College
09.2015 - 05.2016
Office Assistant
Staples Vegetables LTD
02.2015 - 08.2016
Picker/Packer
01.2013 - 02.2015
A-Levels - Accounting technician
PGE-Professional high school of economic
09.2006 - 05.2010
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