Aleksandra Vuchovska
York,North Yorkshire
Summary
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Gratiae
Gothenburg, n/a
05.2017 - 11.2024
- Processed returned or exchanged items and provided refunds to customers.
- Displayed wares in temporary structures at markets to attract new customers.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
Room attendant
Moxy Hotels
York, North Yorkshire
11.2021 - 05.2022
- Coordinated and performed 30 cleaning jobs per day.
- Delivered outstanding service to boost customer retention and referrals.
- Secured guest rooms after performing housekeeping services.
- Stocked trollies to maintain stable cleaning supplies.
- Followed health and safety standards governing correct use of chemicals.
- Vacuumed and dusted reception areas and walkways.
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Expertly operated cleaning equipment to fulfil time targets.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Delivered extra linen and toiletries to meet guest needs.
- Trained new room attendants on company policies and cleaning procedures.
Housekeeping cleaner
Travelodge Hotels
York, North Yorkshire
06.2018 - 12.2018
- Provided high-quality cleaning services on 30 rooms daily, working efficiently to meet timeframe demands.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Kept good cleaning supply stocks to meet domestic requirements.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Supervised family children for parents, assisting during dates, vacations and afterschool periods.
Education
bachelor of law - Law
Faculty of Law
Skopje, North Macedonia 09.2011 - 06.2017
Skills
- Customer service oriented
- Self-motivated
- Cash management
- Confident communicator
- Excellent timekeeping
- Customer service
- Outgoing and enthusiastic
- Results-orientated
- Customer assistance
- Challenge 25 policy enforcement
- Multilingual
- Problem-solving
- Reliable
Affiliations
- running, swimming, walking
Certification
Driving Licence-B category
Languages
English
Intermediate
Bulgarian
Intermediate
Serbian
Intermediate
Macedonian
Fluent
Timeline
Room attendant
Moxy Hotels
11.2021 - 05.2022
Housekeeping cleaner
Travelodge Hotels
06.2018 - 12.2018
Sales assistant
Gratiae
05.2017 - 11.2024
bachelor of law - Law
Faculty of Law
09.2011 - 06.2017
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