Aleksandra Tomczak
Summary
Attentive and communicative with years of experience. Strong written and verbal communication skills, attention to detail and the ability to gain trust to achieve results. Excelling in appointment scheduling, software management, customer service experiences in managing personnel, ensuring the health and safety of others and understanding the components of the perception of the public interest with an adaptable skill set for any professional environment worldwide in multiple countries.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Administrator
Firs Medical Centre
2023.05 - 2025.10
- Arranging appointments, referrals, tests and follow-up appointments.
- Prescription Clerk.
- Liaising with doctors and project managers to update tasks and milestones.
- Managing and delegating clients and personnel.
- Updating software’s with detail.
- Satisfying customer needs with exceptional service.
- Delegating and quality assuring tasks to ensure maximum results.
Assistant Manager
Le Babi
2022.10 - 2023.05
- Ensuring that the customer experience is optimized whilst high standards are achieved in the provision of food and beverage services.
- Develop restaurant incentives to drive sales and promote the restaurant.
- Delivery of an efficient, high-quality service.
- Achieving financial targets and ensuring business objectives are met.
- Scheduling Rotas
- Training new team members.
- Controlling stock and maintaining the level of stock control.
Real Estate Agent
One Homes
2022.07 - 2023.01
- Generating leads for sales and rental properties through calls and referrals.
- Communicating with clients to understand property needs and preferences.
- Following up with prospective clients regarding incentives from builder and new developments in surrounding area.
- Completing lists of properties that met buyers' needs and financial resources.
- Developing and maintained relationships with clients through networking.
- Leading in sales and helping others to thrive by sharing my knowledge and understanding of clients.
Police Officer in London
Metropolitan Police Service
2019.07 - 2022.07
- Displayed sound judgement under pressure in life-threatening situations and other emergency scenarios.
- Preserving public safety, fighting crime, and preventing loss of life.
- Responding to police station- and 911-dispatched calls involving traffic incidents, emergencies, and criminal activity, including suicide, domestic violence, assault/battery, theft, burglary, drug trafficking and vandalism.
- Worked with colleagues and other first responders to assess scenes, ensure victim/public safety, apprehend suspected criminal offenders, secure crime scenes and conduct preliminary investigations.
Insurance Advisor
Precise Protect
2020.01 - 2022.04
- Proven ability to assess and meet the insurance needs of clients.
- Insurance claims processing.
- Generating leads for sales through calls and referrals.
- Fact-finding appointments and consultations to determine client needs.
General Manager
Splice Post Production
2016.01 - 2019.07
- Managing team of runners and hospitality.
- Conducting interviews and on-boarding process.
- Establishing budgets, ordering goods.
- Organising events for the company.
- Delivery of an efficient, high-quality service.
Education
Master’s degree - Project Management
University of Law
2023.01 - 2024.01
Bachelor of Arts with Honours - Business and Management
UKCBC in Partnership with Bath SPA University
2018.01 - 2019.01
BTEC LEVEL 5 HND - Business and Management
UK College of Business and Computing
2016.01 - 2018.01
A-Level - Technician of Hotel Management
Technical School of Hotel Management
2007.01 - 2011.01
Skills
- Open-mindedness
- Resilience
- Assertiveness
- Maturity
- Able to handle responsibility
- Able to remain calm in challenging or dangerous situations
- Good interpersonal skills
- Communication skills
- Bilingual – English/Polish
- Problem-solving
- Critical thinking
- Written communication
- Oral communication
- Ethical behaviour
- Attention to detail
- Understanding human behaviour and psychology
Certification
- VTCT LEVEL 3 – Anatomy & Physiology
- BOTOX – CPD Accredited Training
- SKIN BOOSTER & TISSE STIMULATORS – CPD Accredited Training
- MESOTHERAPY – CPD Accredited Training
HOBBIES AND INTERESTS
I have a diverse range of interests. I am a keen sports person and like to stay fit as I believe a healthy body is the key to a healthy mind. I enjoy using computers and I am constantly updating my knowledge in this area by reading computer orientated books. I am family orientated and visit them as much as possible. I enjoy listening to music, socialising with friends and occasionally go to the cinema.
Timeline
Administrator
Firs Medical Centre
2023.05 - 2025.10
Master’s degree - Project Management
University of Law
2023.01 - 2024.01
Assistant Manager
Le Babi
2022.10 - 2023.05
Real Estate Agent
One Homes
2022.07 - 2023.01
Insurance Advisor
Precise Protect
2020.01 - 2022.04
Police Officer in London
Metropolitan Police Service
2019.07 - 2022.07
Bachelor of Arts with Honours - Business and Management
UKCBC in Partnership with Bath SPA University
2018.01 - 2019.01
General Manager
Splice Post Production
2016.01 - 2019.07
BTEC LEVEL 5 HND - Business and Management
UK College of Business and Computing
2016.01 - 2018.01
A-Level - Technician of Hotel Management
Technical School of Hotel Management
2007.01 - 2011.01