Aleksandra Sobon
London,Merton
Summary
Compassionate professional ,bringing strong communication and problem-solving skills from prior role in education , childcare and care sectors. Reliable team member with retail industry experience. Offers excellent communication and good judgment to effectively meet team needs. Gained experience on delivering employer and customer satisfaction and retail success. Built lasting relationships with customers to enhance brand loyalty.
Overview
13
13
years of professional experience
Work history
Teaching assistant in primary school
New Formation Education
London
01.2025 - Current
- Facilitated group activities during lessons which promoted team-work amongst students.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
Sales Associate
Coople
London
09.2021 - 02.2025
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns.
- Managed till operations by promptly and precisely scanning items, processing payments, and issuing receipts.
- Maintained impeccably high standards of store presentation and hygiene through cleaning.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Followed company procedures and guidelines for smooth retail operations.
Teaching Assistant
Teaching Personnel
London
01.2023 - 11.2023
- Supervised students to maintain adherence to health and safety requirements, inside and outside classroom environments.
- Cultivated close working relationships with students, teaching staff, and parents.
- Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Efficiently prepared teaching materials and audio-visual equipment, enabling prompt lesson start times.
Event hostess
Levy Restaurants
LONDON
05.2015 - 02.2019
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained professional image at all times whilst serving as the face of each event.
- Adapted quickly in high-pressure situations, maintaining calm demeanor throughout events.
- Greeted and welcomed event attendees, creating positive and engaging atmosphere.
- Developed meaningful connections with guests, achieving consistently positive guest feedback in post-event surveys.
- Supervised external contractors to achieve successful events.
- Prevented guest complaints by immediately and graciously resolving service failures.
Care assistant
Helping Hands
LONDON
06.2015 - 12.2015
- Assisted clients in all aspects of personal care, including hygiene, toileting, and care, consistently recognising their rights to dignity, privacy and choice.
- Used compassion, empathy and respect to build trusting relationships with service users and family members.
- Wrote up comprehensive case notes efficiently and to industry best practices for detailed reference.
- Provided physical and emotional support to service users, aiding improvements to their circumstances.
- Coordinated care with healthcare professionals to maximise treatment outcomes.
Sale Assistant
Phase Eight
LONDON
03.2012 - 09.2015
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Created attractive product displays to enhance customer engagement and boost sales.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Bachelor of Arts - Design and Innovation
The Open University
London 09.2023 -
NCFE Level 2 Graphic Design - Graphic Design
Richmond and Hillcroft Adult Community College
London 02.2021 - 06.2021
Diploma - Photography
British Academy of Photography
London 01.2016 - 01.2017
NCFE Level 3 - Counseling Skills
Learning Curve
London 09.2022 - 01.2023
Skills
- Customer Service
- Complaint management
- Sales techniques
- Conflict Resolution
- Visual storytelling
- Collaboration skills
- Creativity and innovation
- Idea generation
- Adobe Suite
- Classroom support
- Student supervision
- Child protection training
- Challenging behaviour management
- Special needs support
- Behaviour management
- Student safety
Timeline
Teaching assistant in primary school
New Formation Education
01.2025 - Current
Bachelor of Arts - Design and Innovation
The Open University
09.2023 -
Teaching Assistant
Teaching Personnel
01.2023 - 11.2023
NCFE Level 3 - Counseling Skills
Learning Curve
09.2022 - 01.2023
Sales Associate
Coople
09.2021 - 02.2025
NCFE Level 2 Graphic Design - Graphic Design
Richmond and Hillcroft Adult Community College
02.2021 - 06.2021
Diploma - Photography
British Academy of Photography
01.2016 - 01.2017
Care assistant
Helping Hands
06.2015 - 12.2015
Event hostess
Levy Restaurants
05.2015 - 02.2019
Sale Assistant
Phase Eight
03.2012 - 09.2015
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