Aleksandra Riddick
Barry,United Kingdom
Summary
Experienced sales and account management professional with a strong background in academic and healthcare publishing. Over the past 8 years at BMJ, I've worked across a range of European markets and currently manage academic institutions and consortia, with a focus on renewals, account growth and building long-term customer relationships. I have experience managing complex negotiations, identifying upsell opportunities and working across internal teams to support customers. I'm confident using Salesforce to manage pipeline, renewals and customer activity, and I enjoy building relationships and finding practical solutions for customers.
Overview
9
9
years of professional experience
Work history
Academic & Research Sales Executive
BMJ Group
2022.11 - Current
- Manage a diverse portfolio of academic customers, from smaller institutional accounts to key consortia across Central and Eastern Europe, with responsibility for renewals, account growth and new business, achieving my overall sales target in 2025.
- Successfully transitioned the Romanian, Lithuanian and Czech consortia to Read & Publish agreements, managing negotiations and stakeholder relationships throughout the process.
- Develop targeted sales campaigns and account strategies based on customer and market data to identify new opportunities across my territories.
- Led professional development initiatives, actively participating in conferences, sales meetings, and training sessions, which enhanced both personal expertise and team performance.
- Work closely with internal teams, including Marketing, Customer Support and Finance, to manage customer needs, resolve issues and support successful renewals.
- Grow existing accounts by identifying upsell opportunities and increasing product adoption across the UK, Belgium and Eastern Europe.
Healthcare & Government Account Manager
BMJ Group
2019.11 - 2022.10
- Managed a portfolio of healthcare and government accounts, with responsibility for renewals and new business, including preparing customer quotes and managing opportunities in Salesforce.
- Worked closely with Marketing, Customer Support, Finance and Legal to resolve customer queries and ensure a smooth experience throughout the sales and renewal process.
- Developed targeted sales campaigns to grow the adoption of BMJ Learning products across NHS trusts.
- Consistently exceeded sales targets by independently managing sales activity and identifying opportunities across my accounts.
Inside Sales Account Executive
BMJ Group
2017.11 - 2019.10
- Successfully generated new business for the Inside Sales Team from customers in the EMEA region.
- Contributed to exceeding our yearly team sales target by over 150%.
- Designed and operated multiple sales campaigns.
Client Software Advisor
LetMC
2017.04 - 2017.10
- Managed and trained clients in the use of computing software.
- Demonstrated problem-solving skills while handling customer enquiries on a specialised software platform.
- Excellent understanding of the property market, including lettings, sales, and accounting.
- Achieved top scores in NPS and CSAT based on customer surveys, demonstrating exceptional service.
Education
Bachelor of Science - Environmental Engineering
Agricultural University Of Krakow
Skills
- Salesforce
- Account management
- Relationship-building
- Negotiation
- Time management
- Problem-solving
- Self-management
- Teamwork
Timeline
Academic & Research Sales Executive
BMJ Group
2022.11 - Current
Healthcare & Government Account Manager
BMJ Group
2019.11 - 2022.10
Inside Sales Account Executive
BMJ Group
2017.11 - 2019.10
Client Software Advisor
LetMC
2017.04 - 2017.10
Bachelor of Science - Environmental Engineering
Agricultural University Of Krakow