Aleksandra Przychodzka

Delivered comprehensive administrative support, optimising clinic operations within Ophthalmology department.

• Managed ophthalmology patient records, ensuring accuracy and compliance with NHS and GDPR standards.
• Coordinated outpatient appointments to enhance patient flow for urgent and follow-up eye clinics.
• Processed GP referrals by prioritising cases based on clinical urgency.
• Acted as primary contact for patients, addressing sensitive queries with professionalism.
• Collaborated with clinicians and external services to facilitate effective patient pathways.
• Prepared clinic documentation to ensure seamless operation of services.
• Maintained organised electronic and paper filing systems for efficient record access.
• Streamlined communication channels whilst managing incoming calls and emails.
• Helped to prepare reports and presentations to aid informed decision-making.
• Classified physical and digital documentation with correct codes.
• Managed over 50 patient calls per day, rising efficiency by 10%.

• Assisted customers with product selection to ensure satisfaction.
• Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
• Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
• Increased sales through suggestive selling techniques.
• Improved customer relations by promptly addressing queries and concerns.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Cross-sold related products at point of purchase boosting overall sales volumes.
• Adhered strictly to policies and procedures for continued company compliance.
• Built rapport with new and existing customers to boost client retention.

• Collaborated on marketing efforts to enhance brand visibility.
• Managed confidential information securely, upholding privacy standards.
• Assisted in financial planning to increase efficiency.
• Scheduled appointments with clients and suppliers to foster relationships.
• Developed reports with detailed data analysis.
• Streamlined inventory management for optimal resource utilisation.
• Maintained office supplies stock, reducing downtime due to lack of materials.
• Provided customer service, enhancing client satisfaction.
• Oversaw project timelines and deliverables for timely completion.
• Prepared presentations for business development purposes.
• Assisted in human resources procedures, facilitating employee management.
• Organised meetings, resulting in better team coordination.
• Collated market research data, contributing to informed decision making.
• Updated company database regularly, ensuring accessibility of accurate information.
• Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
• Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
• Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
• Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.

• Helped elderly residents with basic living skills such as dressing and feeding themselves.
• Assisted medical staff with routine clinical procedures, enhancing efficiency.
• Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
• Worked closely with multidisciplinary team to deliver holistic care.
• Facilitated social activities for patients, boosting morale and wellbeing.
• Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
• Supported implementation of care plans tailored to individual patient needs.
• Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
• Documented patient observations accurately for healthcare team's reference.
• Enabled better understanding between healthcare team members by acting as a liaison between them.
• Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.

• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Assisted with administrative tasks, improving overall functionality of the office.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Upheld confidentiality with sensitive information handling procedures.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Facilitated prompt issue resolution through careful tracking of complaints until fully addressed.
• Completed data entry tasks whilst adhering to strict deadlines.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Delivered front of house duties with warm and professional manner.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Assisted with set up of ID card and access permissions following site security practices.