Aleksandra Piotrowska
Wrexham
Summary
I am a dedicated and versatile hospitality professional with over five years of experience in customer-facing roles, including hotel reception, front-of-house, and bartending. I consider myself skilled in providing exceptional guest service, managing fast-paced environments, and adapting quickly to new systems and procedures. I am known for a positive, energetic approach, strong teamwork ethic, and ability to remain composed under pressure.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Bartender and Receptionist
Kabannas
Liverpool, Merseyside
2024.12 - 2025.10
- I have delivered efficient bar service, from creating new cocktails to mastering classics, while ensuring high-quality and timely customer experience.
- Maintained a clean and well-organised workspace, preparing effectively for peak service hours.
- I have been the first point of contact for guests, meanwhile having to handling phone and email enquiries with professionalism and efficiency.
- I was expected to adapt quickly to new booking and reception systems, demonstrating flexibility and fast learning.
Night Receptionist
Staybridge Suites
Liverpool
2024.06 - 2024.10
- I had to compile, evaluate, and present financial and operational reports for senior management.
- It was within my duties to Identify and resolve discrepancies in daily financial records and cash handling and while delivering exceptional guest service during night shifts, resolving issues efficiently and professionally.
- This helped me gain strong attention to detail in auditing, compliance, and reporting.
Night Receptionist
Premier Inn
Liverpool City Centre, Merseyside
2022.09 - 2023.11
- It was my duty to ensure smooth overnight operations, including restaurant preparation and security checks regularly throughout my shift.
- I managed the 24-hour licensed bar, serving drinks and snacks to guests. Whilst also having to manage my time wisely to ensure preparations for breakfast were also underway.
- I worked autonomously within a small team, maintaining high service standards without a direct manager to report to.
- My soul focus has been to consistently prioritise guest satisfaction, resulting in positive guest experiences.
Bartender
Crust
Liverpool, Merseyside
2022.04 - 2022.09
- I managed bar stock and trained new staff, demonstrating leadership and responsibility.
- I built expertise in cocktails, wines, beers, and spirits, i was trained to tailor recommendations to guest preferences. Creating a positive personal guest experience.
- I developed confidence in high-pressure, fast-paced service environments when often working solo or with a very small team.
Cocktail Bartender
Boujee
Liverpool City Centre, Merseyside
2021.08 - 2022.01
- In my first experience in bar work, I was notoriously in a high-volume, high-pressure environment, having to master multitasking and efficiency very early on. Management had high expectations, thus my skills had to progress almost instantly.
- I learned core principles of mixology and developed expertise in classic cocktail preparation.
- I strengthened teamwork skills and knowledge of health, safety, and hygiene procedures that apply to allergens, general food and drink preparation as well as the importance of maintaining a clean work area where beverage preparations took place.
Self Employed Tutor
Wrexham, Wrexham
2018.10 - 2021.04
- I provided English literacy support to Polish children and families, focusing on reading, translation, and communication skills.
- I adapted teaching approaches to meet individual learning needs, including working with children with learning difficulties.
- I strengthened interpersonal and communication skills through tailored support.
Education
A-Level or equivalent - Media, English Literature, Religious Studies
College Cambria
Wrexham 2018.09 - 2020.05
GCSE or equivalent - 7 subjects with C or above
St. Joseph's Catholic and Anglican High School
Wrexham 2013.09 - 2018.05
Skills
- Health And Safety
- Food preparing and serving
- Guest services
- Hospitality
- Leadership
- Front Desk
- Microsoft
- Hotel experience
- Time management
- Communication skills
- Restaurant experience
- Customer Service
- Bartending and barbacking
Certification
Food Safety and Hygiene.
Languages
English - Fluent
Polish - Fluent
Timeline
Bartender and Receptionist
Kabannas
2024.12 - 2025.10
Night Receptionist
Staybridge Suites
2024.06 - 2024.10
Night Receptionist
Premier Inn
2022.09 - 2023.11
Bartender
Crust
2022.04 - 2022.09
Cocktail Bartender
Boujee
2021.08 - 2022.01
Self Employed Tutor
2018.10 - 2021.04
A-Level or equivalent - Media, English Literature, Religious Studies
College Cambria
2018.09 - 2020.05
GCSE or equivalent - 7 subjects with C or above
St. Joseph's Catholic and Anglican High School
2013.09 - 2018.05