Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Aleksandra Petkova

London

Summary

Highly motivated and results-oriented professional with over five years of experience in Administration, Negotiations and Customer Service, including in the Government sector. Proven ability to excel in high pressure environments and demanding situations while fostering positive team collaboration. Leveraging exceptional organisational and problem-solving skills, ensuring efficient operations and outstanding results. Ability to cultivate and maintain relationships through adept communication skills. Hold an Honours Degree in Finance and Investment Banking. In possession of SC clearance.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Receptionist

ISS
City of Westminster, SW1A
01.2025 - Current
  • Cultivate and maintain key relationships with DBT, GPA, and OGD staff, as well as high-profile visitors
  • Facilitate seamless and efficient operational processes by proactively liaising and collaborating with all internal departments
  • Manage end to end preparation for all individual and delegation visits
  • Establish an exceptional first impression by warmly and professionally welcoming all guests, enhancing the guest’s visit
  • Enforce stringent security protocols by accurately assessing and controlling visitor access
  • Ensure full compliance with all onsite security regulations, contributing to a secure operational environment
  • Provide critical logistical and operational support to hosts and their teams for high-profile events
  • Maintain the highest standards of confidentiality and strictly adhere to all data privacy protocols, protecting sensitive information
  • Proactively inform and update the onsite team on ongoing occurrences, ensuring timely and effective communication
  • Mitigate potential issues and enhance efficiency through strategic utilization of all available information
  • Elevate visitors’ welcome prior meetings by capturing and understanding individual inquiry specifics and tailoring approaches accordingly
  • Resolve and communicate complex issues promptly and effectively, minimizing disruption and ensuring smooth operations
  • Conduct thorough building inspections, demonstrating keen attention to detail and proactive identification of improvements
  • Participate in meetings and initiatives to refine security procedures and elevate the overall visitor experience
  • Provide adaptable site coverage demonstrating adaptability by successfully navigating a variety of systems and security protocols

Sales Negotiator

iMove Property
London
02.2024 - 12.2024
  • Manage daily communications and foster relationships with a diverse range of vendors, buyers, landlords, tenants, solicitors, surveyors and financial industry representatives
  • Efficiently manage complex diaries, meticulously organising and coordinating property viewings to accommodate everyone concerned
  • Facilitate and manage negotiations and communications driving successful sales/lettings transactions from initial offer to completion
  • Manage and prioritise daily and weekly tasks in a fast-paced environment to ensure timely completion and efficiency
  • Streamline sales transactions by proactively pursuing and coordinating all parties involved
  • Cultivate and maintained strong relationships with clients, applicants and contractors, enhancing service delivery and satisfaction
  • Maintain comprehensive knowledge of current sales and lettings stock, including pre-market instructions
  • Provide tailored product recommendation to customers, aligning property offerings with specific preferences and budget requirements
  • Analyse current market trends and interest rates
  • Provide timely and professional response to all enquiries across phone, email and in-person channels
  • “Meet and Greet” office guests, providing a positive first impression and professional support
  • Adapt communication strategies to effectively engage with diverse individuals ensuring clear comprehension
  • Ensure good communication between team members to deliver exclusive service to clients
  • Apply keen attention to detail and active listening to accurately ascertain client wishes and facilitate effective property matching
  • Consistently achieve and exceed personal sales and performance targets

Assistant Manager

Bloom
London
10.2022 - 02.2024
  • Lead and manage different teams of 4-6 individuals, fostering collaboration and timely service
  • Optimise staff and inventory allocation daily to align with workload fluctuations and available personnel
  • Resolve a wide range of inquiries from clients, management, suppliers and staff ensuring effective solutions
  • Drive consistent sales performance, actively working to maximise sales rates
  • Deliver engaging and professional communication with customers, cultivating strong relationships and fostering loyalty
  • Manage multiple concurrent tasks demonstrating strong organisational and multitasking skills
  • • Perform administrative work, such as communicating with contractors, customers, organising database and handle weekly rotas
  • • Supported team cohesion and maintain a positive working atmosphere
  • • Greet and engage with customers daily, focusing on building rapport and encouraging repeat business

Ballet Teacher

Manor Ballet
London
10.2021 - 10.2022
  • Taught professional level classical ballet and contemporary techniques to a diverse student body, ranging from children aged 3 to adults aged 60
  • Maintain excellent communication between clients, colleagues, children and their parents, fostering positive relationships and ensuring clear understanding
  • Deliver engaging and effective instruction across a variety of diverse levels and dance styles
  • Deliver a variety of diverse levels and types of lessons
  • Adapt and customised lessons to accommodate varying student abilities ensuring optimal progress
  • Provide one-on-one teaching, addressing individual needs and accelerating skill development
  • Contribute to a charity program by introducing classical ballet to primary school children, promoting arts education and community engagement

Evening Receptionist

Dylan Apartments
11.2017 - 10.2021
  • Coordinate and process reservations across diverse channels including phone, email and online systems, maintaining high accuracy and optimal room occupancy
  • Proactively address guest inquiries and resolved concerns with professionalism and courtesy, enhancing the overall experience
  • Facilitate seamless check-in and check-out processes by delivering a positive and efficient service
  • Ensure secure handling and storage of all guest security information during registration and throughout the stay
  • Foster inter-departmental collaboration to guarantee guest satisfaction and smooth operation
  • Strategically assign room to maximise room occupation
  • Provide detailed up to date information on rates, services, local attractions

Education

Bachelor's Degree - Finance and Investment Banking

University of Greenwich
/2020 - /2023

A-Levels - Russian, Biology, History of Art

London Russian Ballet School
London, SW4
/2017 - /2019

GCSEs Equivalent -

Gagarin Language School
Kamchia, Varna, Bulgaria
/2014 - /2017

Skills

  • Microsoft and IT literate
  • Completed Excel Course
  • Good time management
  • Multitasking
  • Prioritising
  • Problem Solving
  • Strong Communication skills (verbal and written)
  • Analytical thinking
  • Attention to detail
  • Proactive

Certification

  • Driving License
  • SC Clearance

Languages

English
Advanced
Bulgarian
Native
Russian
Upper intermediate
French
Elementary

Timeline

Receptionist

ISS
01.2025 - Current

Sales Negotiator

iMove Property
02.2024 - 12.2024

Assistant Manager

Bloom
10.2022 - 02.2024

Ballet Teacher

Manor Ballet
10.2021 - 10.2022

Evening Receptionist

Dylan Apartments
11.2017 - 10.2021

Bachelor's Degree - Finance and Investment Banking

University of Greenwich
/2020 - /2023

A-Levels - Russian, Biology, History of Art

London Russian Ballet School
/2017 - /2019

GCSEs Equivalent -

Gagarin Language School
/2014 - /2017

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Aleksandra Petkova