Aleksandra Paslawska
Reading,Berkshire
Summary
Encouraging leader and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work history
System and stock control clerk
Tesco Distribution Centre
Reading, Berkshire
05.2022 - Current
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Collaborated with team to fulfill tasks and meet deadlines for department.
- Typed reports and drafted letters for executives.
- Answered phones, replied to emails and directed calls to appropriate department.
- Monitored machinery, troubleshot equipment and requested maintenance and repair.
- Troubleshot software application issues to identify improvements and aid resolution.
- Investigated and resolved issues with transport services.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
- Organised freight to not exceed industry safety standards or carrier limits.
- Tweaked loading and unloading procedures in collaboration with warehouse staff to maximise efficiency.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Scrutinised transactions to locate root cause of database inaccuracies, implementing action to prevent reoccurrence.
Supervisor
Staffline
Redding, Berkshire
05.2020 - 05.2022
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed, motivated and developed a team of 35 to consistently deliver exceptional customer service.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
Shift manager
Moto Hospitality
Reading, Berkshire
10.2019 - 05.2020
- Trained and mentored new employees to maximise team performance.
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Ordered stock and procured services to deliver on company goals.
Customer service assistant
Moto Hospitality
Reading, Berkshire
10.2018 - 09.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Bar supervisor
Prezzo Italian Restaurant
Farnborough, West Berkshire
12.2017 - 05.2018
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
Waitress assistant
Prezzo Italian Restaurant
Camberley, Surrey
06.2017 - 12.2017
- Reduced complaints by 30 % by proactively responding to customer concerns and implementing remedial action.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Used upselling methods featuring specials to complement dishes.
- Verified customer age and information to determine eligibility for alcohol consumption.
Education
Project management fundamentals
Udemy
Online 08.2023 - 11.2023
Principles of Management
Johns Hopkins University
Online 03.2023 - 05.2023
Skills
- Training and development
- Money management
- Workforce training
- Sales and marketing
- Schedule management
- Project oversight
- Solution development
- Stock-flow management
- Quality Control
- Customer relations
Languages
English
Fluent
Polish
Native
Timeline
Project management fundamentals
Udemy
08.2023 - 11.2023
Principles of Management
Johns Hopkins University
03.2023 - 05.2023
System and stock control clerk
Tesco Distribution Centre
05.2022 - Current
Supervisor
Staffline
05.2020 - 05.2022
Shift manager
Moto Hospitality
10.2019 - 05.2020
Customer service assistant
Moto Hospitality
10.2018 - 09.2019
Bar supervisor
Prezzo Italian Restaurant
12.2017 - 05.2018
Waitress assistant
Prezzo Italian Restaurant
06.2017 - 12.2017
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