ALEKSANDRA OSTROWSKA
Summary
Accomplished and people-focused leader with over eight years of experience in retail and hospitality management. Proven expertise in leading high-performing teams, delivering exceptional customer experiences, and driving operational excellence across multi-site environments. Skilled in recruitment, payroll management, loss prevention, talent development, and strategic business planning. Passionate about developing people, improving performance, and creating positive customer journeys. Resilient and adaptable, with strong leadership, commercial awareness, and customer-centric thinking.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Full-Time Parent
01.2024 - Current
- Raising my daughter has further developed my organisational, time management, and multitasking skills in a dynamic and demanding environment.
- Developing resilience, adaptability, and effective decision-making skills while responding to changing circumstances.
- Ready to return to work, bringing extensive leadership experience, customer-focused thinking, and a passion for developing people.
Regional Manager – Midlands, Scotland and Northern Ireland
Lovisa Pty Ltd
04.2023 - 01.2024
- Led multiple retail locations across a large geographical region, driving operational excellence and exceptional customer experiences.
- Managed recruitment strategies, succession planning, workforce development, payroll budgets, labour costs, and workforce planning.
- Coached and developed Store Managers to improve engagement, productivity, and business results; delivered sales, customer experience, and operational KPIs.
- Managed loss prevention through operational audits, stock management, and compliance processes to minimise shrinkage.
- Maintained exceptional operational standards while supporting organisational change and business priorities.
UK Floating Manager / Regional Manager
Lovisa Pty Ltd
04.2022 - 03.2023
- Provided operational leadership and strategic support across UK stores.
- Successfully opened new stores within the Polish market and led operations until appointment of the Country Manager, using strong cross-cultural communication and fluent Polish.
- Managed recruitment, onboarding, training, coaching, mentoring, performance improvement, and loss prevention across multiple sites.
- Implemented best practices to improve operational efficiency, customer satisfaction, and service standards.
Regional Manager
Lovisa Pty Ltd
11.2021 - 04.2022
- Managed regional operations and supported Store Managers in achieving commercial and people objectives.
- Conducted performance reviews and development plans; managed payroll expenditure, labour scheduling, and workforce planning.
- Delivered initiatives focused on customer experience, operational excellence, employee engagement, compliance, and loss prevention.
Store Manager
Lovisa Pty Ltd
Sheffield, United Kingdom
08.2019 - 11.2021
- Managed all store operations, delivering exceptional customer experiences and commercial performance.
- Led end-to-end recruitment, interviewing, onboarding, training, retention, coaching, mentoring, and succession planning.
- Managed weekly payroll submissions, labour budgets, rotas, staffing, stock control, cash handling, inventory, and loss prevention.
- Resolved customer concerns professionally while maintaining service excellence and developed future leaders.
Assistant Store Manager
Patisserie Valerie
12.2015 - 07.2019
- Supported day-to-day management of busy hospitality locations across multiple sites.
- Assisted with recruitment, onboarding, training, performance management, staff rotas, payroll administration, and labour costs.
- Maintained high standards of stock control, cash management, and operational compliance.
- Delivered exceptional customer service and resolved customer enquiries and complaints professionally.
Skills
- Multi-Site & Regional Operations
- Operational Excellence & Compliance
- Customer Experience
- KPI & Commercial Performance
- Loss Prevention & Shrink Reduction
- Inventory Control
- Recruitment & Onboarding
- Coaching & Development
- New Store Openings
- Payroll & Labour Cost Management
Languages
English
Advanced
C1
Polish
Proficient
C2
Custom
Full right to work in the United Kingdom.
Timeline
Full-Time Parent
01.2024 - Current
Regional Manager – Midlands, Scotland and Northern Ireland
Lovisa Pty Ltd
04.2023 - 01.2024
UK Floating Manager / Regional Manager
Lovisa Pty Ltd
04.2022 - 03.2023
Regional Manager
Lovisa Pty Ltd
11.2021 - 04.2022
Store Manager
Lovisa Pty Ltd
08.2019 - 11.2021
Assistant Store Manager
Patisserie Valerie
12.2015 - 07.2019