Aleksandra Kalek
Burnley
Summary
Motivated and results-driven warehouse operations professional with over 4 years of experience across administration, logistics, and team leadership. Adept at managing teams, improving operational efficiency, and driving performance in fast-paced environments. Known for strong organisational skills, clear communication, and a collaborative leadership style.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Store assistant
Aldi
Burnley, Lancashire
2025.11 - Current
- Assisted customers, resulting in a positive shopping experience.
- Ensured products' freshness by regularly checking and removing expired items.
- Improved product availability by effectively restocking shelves.
- Guided customers to locate products or alternative items.
- Helped customers obtain specialised help for refunds and exchanges.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Team Manager
Debenhams Group
Burnley
2024.06 - 2026.04
- Leading and motivating a large warehouse team to achieve daily and weekly targets
- Monitoring team performance and providing coaching, feedback, and support
- Managing workflow, delegating tasks, and ensuring smooth operational processes
- Conducting regular team briefings and updating staff on KPIs and company goals
- Ensuring full compliance with health and safety procedures and company policies
Administrator
Debenhams Group
Burnley
2023.01 - 2024.06
- Recording and completing the Despatch hours tracker and providing hourly updates to management
- Coordinating with other departments to ensure accurate transfer of hours and updated registers
- Maintaining and distributing equipment from the gun store
- Completing Despatch shift registers and supporting operational reporting
- Assisting with scheduling and general administrative duties for management
Warehouse Operative
Debenhams Group
Burnley
2020.10 - 2023.01
- Picking, packing, and preparing customer orders accurately and efficiently
- Loading and unloading stock, maintaining correct stock levels and storage locations
- Following health and safety procedures to maintain a safe working environment
- Using handheld scanners and other equipment to track and record stock movements
- Supporting colleagues and team leaders to achieve daily operational targets
Retail Sales Associate
Empik
Szczecin
2019.11 - 2020.06
- Sold high volume of books using expert product knowledge
- Displayed outstanding personal presentation and customer service
- Communicated maintenance, inventory and checkouts issues effectively
- Resolved customer queries using active listening and problem-solving skills
Waitress
Sonnenalp
Vail, USA
2019.06 - 2019.10
- Maintained safe hygiene and food handling standards
- Processed cash, credit card and voucher payments using POS terminals
- Upheld high standard of cleanliness to comply with health and safety regulations
- Greeted and seated guests to establish prompt, high quality service
Restaurant Hostess
Omni Mount Washington
Bretton Woods, USA
2018.06 - 2018.09
- Acting as the first point of contact for all high-profile guests
- Managing the front reception area and maintaining cleanliness
- Handled customer complaints politely and professionally
- Took reservations, responded to email enquiries, and answered calls
Education
Master Degree - Public Management
University of Szczecin
2015.10 - 2020.06
Skills
- Record Keeping
- Health and Safety
- Meeting Targets
- Work Planning and Prioritization
- Strategic Planning
- Call Handling
- Excellent Communication
Languages
English
Polish
Timeline
Store assistant
Aldi
2025.11 - Current
Team Manager
Debenhams Group
2024.06 - 2026.04
Administrator
Debenhams Group
2023.01 - 2024.06
Warehouse Operative
Debenhams Group
2020.10 - 2023.01
Retail Sales Associate
Empik
2019.11 - 2020.06
Waitress
Sonnenalp
2019.06 - 2019.10
Restaurant Hostess
Omni Mount Washington
2018.06 - 2018.09
Master Degree - Public Management
University of Szczecin
2015.10 - 2020.06