Aleksandra Ivanova
London
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Barback / Waiter's Assistant
Pizza Roma
Ruse, Bulgaria
01.2025 - 05.2025
- Assisted bartenders in setting up and maintaining bars, ensuring smooth service.
- Prepared garnishes for drinks, paying close attention to detail and presentation requirements.
- Regularly restocked the bar with garnishes, straws, glasses, and napkins.
- Restocked the bar with beverages and alcohol when needed.
- Refilled, cleaned and replaced ice bins when required.
- Collected glassware from tables, cleaned and polished them.
- Responded quickly to bartender requests for additional supplies, minimising disruption to customer service.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded rubbish.
- Assisted waiters with clearing and cleaning the tables, and setting them up.
Logistic Coordinator
MERX Global
Remote
03.2021 - 07.2025
- Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
- Resolved delivery discrepancies and customer complaints, maintaining high levels of customer satisfaction.
- Trained new staff on logistics procedures and best practices, enhancing team performance and knowledge.
- Liased with authorities and our safety department during incidents/accidents, upholding company and legal procedures
- Liased with external vendors when trucks broke down, scheduling maintenance, roadside assistance and mechanical fixes
- Created comprehensive training manuals to improve onboarding and staff support
- Efficiently solved issues concerning hazmat loads during transportation or accidents
Team Member Trainer/ Team Leader
Pret a Manger
London, UK
07.2018 - 08.2019
- Trained and supervised new team members
- Led shift scheduling and operations
- Proactively participated in meetings, created new practices ensuring the team's efficiency
- Ensured compliance to Health and Safety rules and Quality Control guidelines
- Accepted and recorded deliveries
- Stocked and organized the fridges
- Ensured all fridges were in compliance with Health and Safety guidelines
- Delegated new tasks and information from the management to the kitchen
Enrollment Assistant/Customer Service
University of Nevada, Las Vegas
Las Vegas, NV, USA
02.2014 - 05.2017
- Assisted students with enrolling into classes and troubleshooting any errors within the student enrolling system
- Maintained confidentiality and discretion, adhering to Data Protection Laws
- Answered calls, responded to emails, and spoke with clients face-to-face, resolving any issues they had
- Resolved and de-escalated any problems or arguments that may occur with customers
- Processed student petitions, change of grades, data inputting in student record database
- Processed and sent out orders for Transcripts and Diplomas
- Organized and processed incoming and outgoing mail
- Organized and filed documentations
- Trained new members of the team
Assistant State Manager
Nevada Conservatory Theatre
Las Vegas, NV, USA
08.2016 - 11.2016
- Assisted crew with setting up the stage and lighting
- Managed production schedules, delivering daily and weekly schedules to crew and communicating schedule changes
- Assisted the stage manager and cast with any and all requests
- Ensured the stage is always clean and safe for everyone
- Set up props, moved furniture and made sure cast are at their place during performances
- Was responsible for the movement of any on-stage props and furniture on cue during a performance
- Participated in striking the set after the end of the production
Education
Bachelor of Arts -
University of Nevada, Las Vegas
08.2013 - 05.2017
Skills
- Highly organized with attention to detail
- Willingness to learn and a can-do attitude
- Excellent verbal and written communication skills
- Learns and adapts quickly
- Problem solving and conflict resolution skills
- Excellent customer service and interpersonal skills
- Ability to work under pressure
- Strong work ethic
Timeline
Barback / Waiter's Assistant
Pizza Roma
01.2025 - 05.2025
Logistic Coordinator
MERX Global
03.2021 - 07.2025
Team Member Trainer/ Team Leader
Pret a Manger
07.2018 - 08.2019
Assistant State Manager
Nevada Conservatory Theatre
08.2016 - 11.2016
Enrollment Assistant/Customer Service
University of Nevada, Las Vegas
02.2014 - 05.2017
Bachelor of Arts -
University of Nevada, Las Vegas
08.2013 - 05.2017