Overview
Work history
Education
Skills
Timeline
Generic

Aleksandra Ivanova

London

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Barback / Waiter's Assistant

Pizza Roma
Ruse, Bulgaria
01.2025 - 05.2025
  • Assisted bartenders in setting up and maintaining bars, ensuring smooth service.
  • Prepared garnishes for drinks, paying close attention to detail and presentation requirements.
  • Regularly restocked the bar with garnishes, straws, glasses, and napkins.
  • Restocked the bar with beverages and alcohol when needed.
  • Refilled, cleaned and replaced ice bins when required.
  • Collected glassware from tables, cleaned and polished them.
  • Responded quickly to bartender requests for additional supplies, minimising disruption to customer service.
  • Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded rubbish.
  • Assisted waiters with clearing and cleaning the tables, and setting them up.

Logistic Coordinator

MERX Global
Remote
03.2021 - 07.2025
  • Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
  • Resolved delivery discrepancies and customer complaints, maintaining high levels of customer satisfaction.
  • Trained new staff on logistics procedures and best practices, enhancing team performance and knowledge.
  • Liased with authorities and our safety department during incidents/accidents, upholding company and legal procedures
  • Liased with external vendors when trucks broke down, scheduling maintenance, roadside assistance and mechanical fixes
  • Created comprehensive training manuals to improve onboarding and staff support
  • Efficiently solved issues concerning hazmat loads during transportation or accidents

Team Member Trainer/ Team Leader

Pret a Manger
London, UK
07.2018 - 08.2019
  • Trained and supervised new team members
  • Led shift scheduling and operations
  • Proactively participated in meetings, created new practices ensuring the team's efficiency
  • Ensured compliance to Health and Safety rules and Quality Control guidelines
  • Accepted and recorded deliveries
  • Stocked and organized the fridges
  • Ensured all fridges were in compliance with Health and Safety guidelines
  • Delegated new tasks and information from the management to the kitchen

Enrollment Assistant/Customer Service

University of Nevada, Las Vegas
Las Vegas, NV, USA
02.2014 - 05.2017
  • Assisted students with enrolling into classes and troubleshooting any errors within the student enrolling system
  • Maintained confidentiality and discretion, adhering to Data Protection Laws
  • Answered calls, responded to emails, and spoke with clients face-to-face, resolving any issues they had
  • Resolved and de-escalated any problems or arguments that may occur with customers
  • Processed student petitions, change of grades, data inputting in student record database
  • Processed and sent out orders for Transcripts and Diplomas
  • Organized and processed incoming and outgoing mail
  • Organized and filed documentations
  • Trained new members of the team

Assistant State Manager

Nevada Conservatory Theatre
Las Vegas, NV, USA
08.2016 - 11.2016
  • Assisted crew with setting up the stage and lighting
  • Managed production schedules, delivering daily and weekly schedules to crew and communicating schedule changes
  • Assisted the stage manager and cast with any and all requests
  • Ensured the stage is always clean and safe for everyone
  • Set up props, moved furniture and made sure cast are at their place during performances
  • Was responsible for the movement of any on-stage props and furniture on cue during a performance
  • Participated in striking the set after the end of the production

Education

Bachelor of Arts -

University of Nevada, Las Vegas
08.2013 - 05.2017

Skills

  • Highly organized with attention to detail
  • Willingness to learn and a can-do attitude
  • Excellent verbal and written communication skills
  • Learns and adapts quickly
  • Problem solving and conflict resolution skills
  • Excellent customer service and interpersonal skills
  • Ability to work under pressure
  • Strong work ethic

Timeline

Barback / Waiter's Assistant

Pizza Roma
01.2025 - 05.2025

Logistic Coordinator

MERX Global
03.2021 - 07.2025

Team Member Trainer/ Team Leader

Pret a Manger
07.2018 - 08.2019

Assistant State Manager

Nevada Conservatory Theatre
08.2016 - 11.2016

Enrollment Assistant/Customer Service

University of Nevada, Las Vegas
02.2014 - 05.2017

Bachelor of Arts -

University of Nevada, Las Vegas
08.2013 - 05.2017

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Aleksandra Ivanova