Overview
Work History
Education
Skills
Timeline
Hi, I’m

Aleksandra Dimitrova

London

Overview

9
years of professional experience
3
years of post-secondary education
3
Languages

Work History

Snap Care
London, London

Personal Assistant
06.2023 - 05.2024

Job overview

  • Prepared for client events, including arranging transport, building appropriate schedules and independently solving conflicts.
  • Provided emotional support during client's business and personal events.
  • Anticipated and met wide-ranging business, personal and social needs of busy client.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Proofread, formatted and corrected correspondence for client.

Snap Care
London, London

Personal Care Assistant
04.2023 - 02.2024

Job overview

  • Involved client in decision-making to promote independence.
  • Improved social health by promoting participation in hobbies and social interests.
  • Assisted client with daily household cleaning, laundry and food preparation implementing new cooking techniques and utensils.
  • Supported client and family through difficult emotional episodes with psychological advice and caring personal assistance.
  • Maintained client dignity and respect throughout personal care support, including dressing and showering.

Care Outlook
London, London

Health Care Assistant
12.2022 - 10.2023

Job overview

  • Observed clients' condition and behaviour closely, maintaining up-to-date electronic and paper records and reporting changes or concerns promptly to managers.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief through psychological and emotional support.
  • Worked closely with medical and government employees as well as clients' relatives to maintain high levels of communication.
  • Prioritised individuals' welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Maintained confidentiality and compliance standards for optimised patient care.

Cash Converters
London, London

Sales Assistant
04.2022 - 09.2022

Job overview

  • Monitored display stock levels, designed visually pleasing in-store and window displays and identified discrepancies through regular inventory management.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations while explaining establishment policies.
  • Accepted card and cash payments in POS register system.
  • Prepared invoices for customers with large orders or special sales.
  • Managed selling stock online by organizing, photographing and listing inventory.

Telus International Europe
Sofia, Bulgaria

Tier 2 Technical Support Engineer
11.2015 - 02.2022

Job overview

  • Oversee payroll and transport forecasting, employee scheduling and conduct employee evaluations.
  • Trained new employees on company policies and procedures, resulting in improved performance and better knowledge.
  • Consistently achieved service rating targets, managing Tier 1 agents' enquiries with personalised care and attention.
  • Communicated complicated concepts to Tier 1 agents with varying levels of technical understanding in non-patronising manner demonstrating patience and breaking down and simplifying instructions.
  • Asked Tier 1 agents targeted diagnostic questions for speedy root cause analysis, screenshots and when needed, directed them to alternative departments.

Education

Nottingham Trent University
Nottingham, NGM

Master of Science from Psychology
09.2022

University Overview

  • Member of NTU Help in the Community society.

New Bulgarian University
Sofia, Bulgaria

Bachelor of Arts from Journalism
10.2018 - 03.2022

University Overview

  • Graduated with distinction
  • Completed an internship at a Bulgarian magazine
  • Completed an internship at a real estate agency

Skills

Verbal communication

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Timeline

Personal Assistant

Snap Care
06.2023 - 05.2024

Personal Care Assistant

Snap Care
04.2023 - 02.2024

Health Care Assistant

Care Outlook
12.2022 - 10.2023

Nottingham Trent University

Master of Science from Psychology
09.2022

Sales Assistant

Cash Converters
04.2022 - 09.2022

New Bulgarian University

Bachelor of Arts from Journalism
10.2018 - 03.2022

Tier 2 Technical Support Engineer

Telus International Europe
11.2015 - 02.2022

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Aleksandra Dimitrova