Aleksandra Bozomanska
Cardiff
Summary
A graduate in BSc Business and Management from Swansea University.
A dining room supervisor interning in the United States with training in leadership and beginner knowledge of fine and casual dining. Successful at leading front of house staff, managing dining room, serving large groups and coordinating food and beverage service events. Well-established reputation for delivering high-quality dining experiences and fostering an exceptional working environment. Seeking for an opportunity to further experience and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern - Server Captain
Piping Rock Club
Locust Valley , NY
2023.05 - 2024.06
- Ensured that all dining areas were well maintained and organized.
- Greeted guests and provided them with menus.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Intern - Front of House Supervisor
Piping Rock Club
Locust Valley
2022.05 - 2022.09
- Ensure that customers experience great dining through attentiveness and excellent customer service
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Mobile Caterer - Supervisor
Event Mobile Catering (EMC)
Cardiff
2018.02 - 2021.12
- Took orders, answered questions regarding menu items, stocked food and cleaning while developing customer service and multitasking skills
- Interacted with customers, managed product transactions, resolved customer conflicts and answered questions
- In 2021, I have been promoted to the role of a supervisor, where I was responsible for training team members, using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement.
Education
BSc in Business & Management (Marketing) -
Swansea University
2023-06
A-Level or equivalent -
Aberdare Community School
06.2020
GCSE or equivalent -
Bishop Hedley High School
06.2018
Skills
- Leadership
- Team Management
- Employee Scheduling
- Point of sale systems
- Food safety knowledge
- Event Management
- Customer Service
- Microsoft Office – Excel, PowerPoint, Word, Teams
- Fluent in Polish (native) and English language
- Team member training
Certification
- CIM qualification in Digital Marketing Techniques
References
References available upon request.
Timeline
Intern - Server Captain
Piping Rock Club
2023.05 - 2024.06
Intern - Front of House Supervisor
Piping Rock Club
2022.05 - 2022.09
Mobile Caterer - Supervisor
Event Mobile Catering (EMC)
2018.02 - 2021.12
BSc in Business & Management (Marketing) -
Swansea University
A-Level or equivalent -
Aberdare Community School
GCSE or equivalent -
Bishop Hedley High School
- CIM qualification in Digital Marketing Techniques
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